maria mcellhone

* Responsible for statistical data reporting to the Department of Insurance in 40 * states. * Responsible for management of data call listing to assure timely responses to the Department of Insurance in 40 * states. * Responsible for collecting required data information from internal and external customers * Responsible for analytical review of all data call information to the Department of Insurance in 40 * states. * Work closely with IT personnel (on shore/off shore) to assure all data pulls are accomplished according to specification and within required time frames.

* Responsible for representing the needs of Product Management, Carrier Operations, and Accounting relative to Operational/Systematic and Underwriting issues. * Responsible for Point of Sale and transactional systems to assure the correct flow of data across various systems and interfaces to/from external applications (such as Comparative Raters) which cede data to proprietary systems. * Sole point of contact between Carrier Operations and AO IT. * Handle variety of tasks including but not limited to: initializing project proposals, documenting requirements for enhancements, revisions, outsourcing projects and fixes) along with analyzing issues and providing resolution recommendations. * Test liaison for all project endeavors to assure pre/post implementation quality. * First level support for Point of Sale, Policy Administration and Telecommunication Applications. * Assist Supervisor(s) with underwriting questions. * Employee Training for new programs. * System applications: AS400, Alps, Space Coast, WINS, Illustro and Website Management. * Rater support: Quote Pro and ITC. * State expertise

* Supervised Indiana and Missouri Underwriting team to successfully accomplish Customer Service, Underwriting and Service level objectives. * Handle and defuse adverse situations internally and externally. * Responsible for internal status reporting, along with maintaining employee progress reports to assure employee success. * Managed call center and customer service responsibilities to assure timely workflow processing within established organizational goals.

* Primary technical contact for critical systematic endeavors/issues. * Responsible for Y2K initiatives, Organizational Rate Revisions for Illinois, Indiana and Missouri. * Troubleshoot systematic issues for: AS400, Web based programs and external rating vendor applications. * Analyst for project considerations, requirements development and responsible for meeting project deadlines. * Worked closely with IT personnel (project initiation to closure). * Responsible for test script development, testing, and coordination of test teams.

* Interim Officer of Insurance AZ, IN and TX * Licensed in IL (Property and Casualty) with reciprocal in AZ, IN and TX * Manage new and the renewal of state Licensing for IL, AZ, IN and TX * Manage Product Support Team * Manage Carrier and Vender relationships * Manage agency processing platform, including process workflow improvements, user adds and rating/pricing adjustments for fee and ancillary products * Support Field Operations 60 + stores by providing guidance to best practices, including training * Manage claim disputes * Manage month end reconciliation (sweeps/commissions) including invoicing and refunds * Manage/monitor profit and loss activity that feeds senior leadership reports * Quarterly loss ratio review * CPCU in progress

Project Management Concentration; Studies focused in decision making, economics in global environment, statistical analysis, managerial accounting and organizational controls, financial management, project management, risk and opportunity assessments, project cost and time management along with global strategic management planning. Created project charters, project estimations, analyzed statistical data for resolution recommendations etc."]

Specialized studies surrounding managerial concepts in globalization, project management, business management and leadership, business presentations, business communications, business ethics, organizational successes and fundamental business theories."]