Maria Mantoudakis

PROFESSIONAL EXPERIENCE April 2018 to Present Client Lead, North America, Global Customer at BT North America Lead for Customer Relationship, sales, delivery, service April 2015 to April 2018 Global Program Delivery Director, Global Customer at BT Lead delivery program management teams supporting 500 sites globally for WAN, LAN, UC for key BT Customer March 2010 to April 2015 Program Director for North America, Global Customer at BT Delivery of 131 LAN and IPT sites between Mar 2011 and Mar 2013 Apr 2008 to Mar 2010 Consultant at BT Americas Project Manage the LAN Transformation of four sites for global BT Customer Program December 2004 to March 2008 Alcatel Lucent Lead of Resourcing and Professional Development, for the Network Integration Division and Professional Services Division December, 2002 – December 2004 Lucent Technologies Whippany, NJ Program Manager, Experium TM Lead the implementation of ExperiumTM, Knowledge Management process in Professional Services as well as Lucent Worldwide Services. March, 2000 – December, 2002 Lucent Technologies Warren, NJ Senior Manager, Program Management Led the deployment of the global Program Management process and tools discipline ("Program Management Toolkit") to the Americas Region, as well as Verizon Wireline, Verizon Wireless, Global Crossing and Global Programs Customer Teams Led the deployment of P3e, PM Portal, CARAT Puerto Rico, June, 2001 Brazil, August, 2001 Mexico, 2002 July, 2002 to September, 2002 Hunt Valley, MD Participated on the Quote to Cash Deployment Team Led implementation of Program Management discipline in SAP: User Acceptance Testing Production Support Tier 2 Post Deployment Support Verizon QTC Roles and Responsibilities Team 1997 – 2000 Lucent Technologies Warren, NJ Senior Manager, Import/Export Planning, Supply Chain Networks Led the definition and implementation of global logistics, transportation, and import/export processes. Champion the re-engineering and implementation of one global, integrated, and mechanized process. Support CIO in delivering mechanical solutions to defined processes (GMLS, Simple Export, etc) . o Leader of Highly Motivated Teams o Client Relationship Management o Process Engineering o Program Management o Motivational Speaker o Certified Dale Carnegie Instructor, March, 2000 o Certified in Knowledge Management, KMPro, April, 2003 o Competent Toastmaster, Toastmasters International, June, 2005 o Competent Leader, Toastmasters International, July, 2007 o Professional and Personal Coach