Maria Karavani

• In charge of processing international sales orders with accuracy and speed, ensuring timely deliveries and excellent customer service. •Issued invoices, delivery notes, and export documents in compliance with legal and customs requirements. •Maintained daily communication with clients and partners to confirm orders, handle inquiries, and provide updates. •Coordinated logistics for international shipments, managing documentation such as commercial invoices, packing lists, and export declarations. •Collaborated with freight forwarders, customs brokers, and transport companies to ensure smooth export operations. •Utilized SoftOne ERP to input orders, manage inventory, and generate reports for internal departments. •Worked closely with the production and warehouse teams to align supply and demand efficiently.

•Recruited, trained, and supervised diverse teams, fostering a culture of accountability, respect, and continuous improvement. •Developed shift schedules aligned with staff needs and business demands, optimizing efficiency and morale. •Oversaw daily restaurant operations, including inventory, supplier coordination, and cost control. •Ensured compliance with health & safety regulations and internal quality standards. Maintained high customer satisfaction by ensuring fast, friendly, and professional service at all times. Handled customer complaints or feedback with diplomacy, turning potential negatives into positive experiences.