Maria Karagiannopoulou

-I assist in coordinating daily operations, ensuring smooth workflow, and supporting the team in meeting production goals. -My responsibilities include monitoring progress, maintaining quality standards, and helping improve efficiency across all stages of the process.

📌 Core Skills: Customer relationship management Problem-solving & conflict resolution Excellent verbal & written communication CRM tools (e.g. Zendesk, Freshdesk, Salesforce) Multitasking & time management Empathy & active listening Key Responsibilities: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner Resolve product or service issues by clarifying the customer’s complaint and determining the best solution Provide accurate information about products, services, and company policies Record and manage interactions using CRM systems (e.g., Zendesk, Salesforce, Freshdesk) Follow up with customers to ensure full resolution and satisfaction Collaborate with internal departments (e.g., technical, logistics, billing) to resolve complex cases Maintain high levels of customer satisfaction by delivering empathetic and personalized support Identify recurring issues and suggest process improvements to enhance the overall customer experience Stay up to date with product knowledge and customer service best practices

I was responsible for managing the ship’s administrative, financial, and hospitality functions. - My role involves close coordination with both crew and shore-based teams to ensure smooth daily operations and an exceptional travel experience for all passengers. -Key responsibilities include handling passenger embarkation/disembarkation procedures, managing crew documentation and payroll and ensuring compliance with maritime and port authority regulations. -I also act as the main liaison between passengers and ship departments, providing high-quality service and timely information throughout the voyage.

Key Responsibilities: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner Resolve product or service issues by clarifying the customer’s complaint and determining the best solution Provide accurate information about products, services, and company policies Record and manage interactions using CRM systems (e.g., Zendesk, Salesforce, Freshdesk) Follow up with customers to ensure full resolution and satisfaction Collaborate with internal departments (e.g., technical, logistics, billing) to resolve complex cases Maintain high levels of customer satisfaction by delivering empathetic and personalized support Identify recurring issues and suggest process improvements to enhance the overall customer experience Stay up to date with product knowledge and customer service best practices

Key Responsibilities: Managed the technical aspects of an EU-funded project within the regional government framework Coordinated with public sector departments, external partners, and EU stakeholders to ensure project compliance and timely delivery Monitored progress, prepared technical documentation, and supported reporting for audits and funding reviews Facilitated communication between technical teams and administrative staff to align deliverables with program objectives Ensured adherence to EU guidelines and regional development priorities throughout the project lifecycle

Providing information to citizens on a great variety of subjects related to the activities of the European Union. Offering advice to citizens in order to help them overcome practical problems with exercising their rights in Europe. Organizing seminars and workshops.

Creation and submission of technical and financial reports to the European Commission and technical preparation of deliverables within the project & support in the coordination/management of the team.

Key Responsibilities: Coordinated a multidisciplinary student team to plan and deliver a technical project within academic deadlines Translated project goals into actionable tasks and delegated responsibilities across team members Managed timelines, tracked progress, and ensured communication between technical and non-technical contributors Facilitated team meetings and ensured smooth collaboration using tools like Trello, Slack, and Google Drive Delivered final project presentation and documentation to academic supervisors

Technical support the international courses 'International Business Strategy" and "Start-Up Management" with students from Western Macedonia University of Applied Sciences in Greece and University of Applied Sciences in Karlsruhe

Monitoring timelines, budget, quality control, and coordination of work meetings and activities.

GPA: Greece

ERASMUS +