Maria Fernanda Cruz Sepúlveda

Air department @ Kintetsu World Express

About

With over 2.5 years at Kintetsu World Express, I contribute to the seamless coordination of air logistics operations, overseeing both import and export shipments. Skilled in client communication and cross-functional collaboration, I work closely with airlines, brokers, and carriers to ensure streamlined shipment processes and customer satisfaction. My role emphasizes guiding the team towards achieving key performance indicators (KPIs) while maintaining efficiency in service delivery. Supported by expertise in Microsoft Office, Excel, and people management, I aim to foster effective teamwork and provide exceptional service to clients.

Country

Mexico

City

Guadalajara

Industry

Logistics & Supply Chain

Skill

Microsoft Office, Microsoft Excel, Gestión de personas, Importación/Exportación, Gestión de atención al cliente, Habilidades sociales, Trabajo en equipo, Atención al cliente, Logística internacional, Dirección de equipos, Aptitudes para la supervisión, Resolución de problemas, Operaciones, Marketing, Mejora de procesos, Inglés, Operaciones de atención al cliente, Comunicación, Gestión operativa, Operaciones de importación/exportación

Experience

Air department

Kintetsu World Express

2023-6 - Present · 3 yrs 4 mos

Guadalajara, JAL

Air Logistics professional with experience managing end-to-end coordination of import and export air shipments. Skilled in working directly with airlines, customs brokers, and international partners to ensure efficient cargo movement and compliance with regulations. Focused on understanding customer needs and delivering tailored logistics solutions. Responsible for billing processes for clients and overseas offices, while proactively resolving operational challenges to maintain high service standards and customer satisfaction.

Air department Supervisor

DSV AIR & SEA SA DE CV

2018-5 - 2023-4 · 5 yrs

Monterrey y alrededores, México

Operaciones de exportación aerea

DSV AIR & SEA S.A de C.V

2017-9 - 2023-4 · 5 yrs 8 mos

Monterrey y alrededores, México

Operativo en el área de aéreo

Ocean Export operation and Special accounts

DSV Air & Sea Mexico

2010-8 - 2023-4 · 12 yrs 9 mos

coordinate sea export shipments, bookings via Inttra, E-commerce or email. Direct contact with SSL and Co-loaders, carriers and brokers.

Special Account Executive

DSV Air & Sea Mexico

2013-5 - 2017-8 · 4 yrs 4 mos

Executive for Special ir VIP accounts. Quote and coordinate Air, ocean FCL and LCL and inland shipments. Direct contact with supliers, carriers and brokers. Able to quote and coordinate big projects.