Maria El Fakhoury

-Developing and implementing human resources policies. -Handling employee relations, benefits & compensation, performance management, Recruitment and legal support. -Ensuring compliance with regulations -Managing HR budgets, -Implementing HR strategies that support business objectives, -Forecasting staffing needs, mitigating risk, structuring benefit packages, maintaining employee records, and designing accountability mechanisms. -Overseeing all HR initiatives, systems and tactics -Deal with grievances and violations invoking disciplinary action when required -Report to senior management by analyzing data and using HR metrics

- Performance Evaluation and Performance Management – Develops and trains department heads to conduct productive performance evaluations. Monitors KPI program to ensure that it is followed. - Compensation Policies & Programs – Develops, implements, communicates and monitors Compensation Program. - Benefits Policies & Program - Develops, implements, communicates and monitors all Benefits Programs. - Store People Programs - Works with Store Management and Operations Management to ensure that all Store People Programs are used effectively and productively. This includes training store and operations management on how to implement all programs, and monitoring their effectiveness by conducting a minimum of two Human Resources Audits per store per year. - Staffing and Retention - Works with department heads to ensure that the stores and office are staffed to meet short and long term objectives. - Strategic Human Resource and Career Planning & Development - Works with management to complete the Human Resources portion of the Budget & Plans. - Labor & Immigration law compliance -- Ensures that all staff and store management are trained on and correctly implement all applicable Labor & Immigration Laws. Monitors implementation to ensure compliance. - Payroll Compensation & Benefits Administration - Ensures that all personnel compensation and benefits are effectively administered. Works with the Stores and the Accounting Department to ensure that all employees are paid efficiently, correctly and on time. - Manage employee relations activities related to disciplinary action and conflict resolution in the form of counsel and advice. - Counseling to all staff so they can positively overcome any problem, which might affect their job performance and personal well-being. - Responsible for creating a fair, respectful, diverse and high performance culture enabling people to contribute their best.

- Assist with day to day operations of the HR functions and duties - Act as the liaison between HR managers and employees, ensuring smooth communication and prompt resolution of all queries. - Implementing human resources programs by providing human resources services including management of-  Leaves and Attendance records  Legal support and Compliance  Performance Appraisals & Probation Evaluation  Loans and Legal request  Benefits & compensation  HR Reception - Supervising all activities performed by subordinates. - Investigating issues such as employee appeals and grievances. - Safekeeping and upkeep of Personnel Files for all markets. - Preparing and filing the reports by collecting, analyzing, and summarizing data. - Deal with employee requests regarding human resources issues, rules, and regulations - Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.) - Conduct initial orientation to newly hired employees - Managing PR activity like (Preparing visas for new recruits, following up with Immigration Representatives regarding visas, new Residence Permits, contracts, RP renewals, health cards, Municipality Licenses, etc…) - Monitoring staff accommodation and making sure everything is available. - Implementing new sourcing methods such as online portals, new recruitment agencies and social networks. - Keeping score of all recruitment metrics in terms of Cost per hire and recruitment lead times. - Interviewing and screening of applicants and conducting reference checks for all potential candidates. - Ongoing participation in career fairs - Drafting proper job advertisements based on market necessities. - Working closely with Talent Management Department to tailor exact company skills requirements.

- Compile and update employee records (hard and soft copies) - Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc.) - Conduct HR projects (meetings, training, surveys, audits etc.) - Placement of job ads - Setting up interviews - Recruit and help new employees integrate into the company. - Follow up with applicant references, send offer letters, explain company policies and benefits, review job duties and maintain files regarding all new hires for the company. - Conduct company orientations for individuals or groups of new hires. - Addressing employee issues or problems

Instructed the English 203 – Low course throughout the Fall semester • Daily monitored students` improvement • Set up of yearly curriculum • Set up test questions for all terms

Translating all legal documents such as Birth certificates, Marriage certificates etc… • Handling applicants applying for visas. • Verifying passports with visa stamped on them, legalized or certified documents as well as receipts for consular fees. • Handing to the councilor officer visa application forms, passports and other documents including the appropriate fees. • Informing the applicants about consular procedures and in other cases (protocol,media, scholarship, and other matters) to transfer them to the employees or to the secretariat of the Ambassador as required.

Home room teacher for Third Grade students • Taught English, science and Mathematics • Special Educational Experience for Special need Students with Epilepsy, Hyper activity, slow learners and Downs Syndrome. • Planned school events such as fairs, field trips and parent / teacher nights • Arranged for suitable finance and prepared a budget. • Met with the school board and principal to discuss new policies, procedures and any concerns that have been raised by other staff or students.

English Language & Literature