Maria Cecilia Canlas

Sales Strategy and Planning • Develop effective sales collateral & presentations in cooperation with marketing; create marketing plans to ensure the position and image of the show • Supervise, evaluate and optimize annual, quarterly and monthly planning and operational process as well as monitor sales progress • Coordinate with the Senior Show Manager on event programmes and for all events related costs • Develop and maintain prospects lists; undertake research and analysis on potential additional product profiles; develop innovative approach on e-selling, phone selling, personal visits of clients in consultation with the Senior Show Manager. • Prepare performance report update to the Senior Show Manager including timeline, milestone and gap analysis. • Arrange proper administration of exhibitor bookings and submit regular reports to the Senior Show Manager including risk assessment • Gain market intelligence through developing a close working relationship with major clients and use of related media • Identify future growth areas and through analysis of data and market intelligence report to Senior Show Manager • Keep abreast of the industry and the competitive environment and to collaborate with the team in developing relevant show content and sales strategy. • Initiate and plan show visits both international and local and to attend competition events; Ensure practical travel costs; properly plan each visit to meet desired results; gain new ideas on venue, pavilion and stand set up and campaign techniques on new and key exhibitor sourcing • Develop strong relationships with key clients • Provide on-going exhibitor service throughout the event cycle, in particular for key accounts • Key accounts and re-booking management to reach targeted retention and re-booking rate. • Design the floor plan with strategic positioning of show sections and pavilions in coordination with the Senior Show Manager

• Meet defined target number of calls and revenue through sourcing out leads and selling exhibition spaces to clients • Generate revenue by maintaining and developing relationships with existing and potential exhibitors through telesales and face to face when required • Continuously seek to build strong relationships with current and potential clients in order to secure ongoing relationships with them • Represent the organization by attending exhibition events thereby maintaining relationships, expand the database and prospect for new business • Handle enquiries on the telephone and ensure that all sales administration is completed to a high standard including general correspondences, producing mailings, letter writing and keeping an updated and effective database • Understand the functions of other departments encouraging better work practices and maximizing over all company’s objectives. • Provide accurate progress through submission of daily and monthly sales report Other functions: • Ensure effective internal communications both within the Sales, Customer Support and Marketing Team and across the organization • Report to and meet with the Senior Show Manager at a minimum of once per month • Utilize the resources of Sales Department for the cost effective delivery of sales to company • Monitor and report on the activities of competitors and potential collaborators and to identify business opportunities and threats • Keep abreast of market developments and identify and research new growth areas for sales

· Achieves daily, weekly and monthly quality monitor goals for call in accordance with account specified goals. · Responsible for observing various customer transactions to flag or identify suspicious activity. · Investigates the suspicious activity to gather further evidence, decision making whether to block the account or contact customer for verification. · We are committed to decrease the number of fraud occurrence in Citibank worldwide through proactive problem solving and effectiveness.

· Assesses and discusses problems relating to quality, efficiency, non-conformance and other major discrepancies with operations and support counterparts and provides process improvements to address these concerns. · Responsible for auditing quality and providing feedback to Supervisors and Trainers Provide performance feedback and input to all monitored calls to increase service quality- Real time discussion · Prepares QA/CSAT reports and interacts with operations and support groups regarding quality improvements · Ensures adherence to client standards and recommends/develops action plans/process improvements, if necessary to contain and correct quality problems. · Schedules, coordinates and facilitates call calibration sessions together with the client/operations team · Ensures quality of work to the satisfaction of customer (internal/external) · Updates personnel on changes regarding information, policies, guidelines, spec etc. through Info Awareness/campaign · Ensures all QA escalation actions occur within appropriate time frames and are tracked internally · Inspects QA work to ensure accuracy, thoroughness and professionalism · Ensures monitoring calibration sessions are held as per client’s requirements · Ensures QAS forwards quality updates and reports sent by client QM, create internal reports and communicate to the floor, training timely, accurately and consistently · Helps QAS prepare QA reports and interacts with operations and support groups regarding quality improvements · Functions as conduit between operations and quality