Maria Ayers, MBA

• Engage with Recruiters and Hiring Managers (as directed) to take detailed briefs on role requirements, contributing knowledge and best practice to add value to discussions • Proactively source (identify) candidates utilising a broad range of channels and techniques (e.g. search engines, job board databases, social networking sites) • Develop own network of sector-specific candidates and utilise networking skills to identify and engage with talented candidates (i.e. referrals from referrals, cold-calling, etc.) • Manage job board advertising or Client career-site postings, ensuring adverts are compelling and accurate and positioned for maximum effectiveness • Engage, screen and qualify candidates to determine suitability and obtain required information (e.g. availability, permission to represent) in order to create short-lists • Ensure regular communication with Client Services team to understand on-going requirements and to share progress of activity • Maintain agreed service levels and targets • Participate and contribute within team meetings

• Successfully placed over 200 candidates annually across finance, accounting, and healthcare sectors, achieving 100% client satisfaction rate • Increased revenue by expanding client accounts and securing new business opportunities within the finance and healthcare industries • Streamlined recruitment processes, reducing time to fill by 35% while maintaining quality of hire standards • Directed full-cycle recruitment and staffing operations for finance and healthcare roles, ensuring placement of highly qualified professionals in alignment with the client’s needs • Built and maintained strong relationships with clients acting as a trusted advisor to understand workforce requirements and deliver tailored talent solutions • Managed a diverse portfolio of accounts, overseeing candidate sourcing, screening, interviewing, and onboarding process to meet tight deadlines and high volume demands • Provided services to key accounts in Broward County, and directly supervised all employment-related aspects of the contingent and permanent workforce assigned to a specific client. • Monitored key performance indicators such as fill rate, time to fill, and retention metrics • Oversaw employee relations(onboarding, background and drug screening, I-9, ADP, payroll, terminations)

• Effectively improved client revenue cycle performance by reducing days in accounts receivable by 15% and increasing cash collections by 23% • Implemented process improvements that resulted in a 20% reduction in claims denial for the 12 facilities assigned • Managed and optimized revenue cycle processes for healthcare clients, ensuring efficient billing, collections, and reimbursement operations • Served as the primary point of contact for client accounts, fostering strong relationships and delivering exceptional customer service to address client's needs and concerns • Conducted regular account reviews and presented detailed reports on KPIs such as days in accounts receivable, denial rates, and cash collections • Assisted Leadership with orientation and training of new employees onshore and offshore • Worked closely with the leadership to create and develop training ideas for the new employees • Participated as a volunteer in various EES (Employee Engagement Surveys) as well as Employee Ambassador to ensure open to create better channels of communication between leadership and employees • Achieved productivity of 47 accounts on a goal of 45 and 100% accuracy on a goal of 95% Quality • Monitored all financials and operational metrics ensuring deviations from plan are addressed timely and appropriately through different roles in different departments, support appeals, collections, credits

• Improved patient satisfaction by 40% through streamlined scheduling and enhanced communication practices • Successfully reduced claim denial rates by 25% through meticulous attention to billing and coding accuracy • Responded to grievances and complaints from patients, medical staff and hospital employees • Provided effective communication between various entities such as associates, clients, leadership and hospital team support • Assisted with recruitment/ training of new hires, to maximize productivity • Assisted with inventory management, ordering medical supplies • Supervised front desk staff, providing training, guidance, and performance evaluations.

Business Administration Core Courses Foundations for Decision Making, Accounting for Decision Making, Financial Management, Marketing Management, Business Research Methods, International Business, Organizational Behavior, Operations Management, Managerial Economics, Strategic Planning and Implementation Graduate Level Business Administration Advanced Study Area Courses - Health Services Management Strategic Management of Health Services Organizations Quality Management in Health Care Corporate Compliance in Health Care Global Health Healthcare Finance