MARIA AUGUSTA MOTA

Management of the business unit, with annual revenue of around R$ 80 million, serving national and international laboratories in the manufacture of drugs of different classes and pharmaceutical forms. Responsible for maintaining current contracts, prospecting new businesses, and presenting results to executive committees. . Restructured the area through implementing work processes, performance indicators (customer service and billing KPIs), and profile adequacy, improving deliveries. . Improved the communication channel with the main interface areas (Quality, PCP, Logistics, and Operations Intelligence), promoting greater synergy and visibility of the area. . Managed the product delivery recovery plan to the main customer in the business area, eliminating the backorder. Brought the client's formal recognition through a “thank you” plaque to all areas involved in the process. . Hired a mapping of the outsourcing market through a company renowned in Market Intelligence, resulting in support material for building new business strategies. . Implemented preventive and corrective actions recognized by customers as an evolution in service level. . Sindusfama Quality Award in the Provision of Production and Packaging Outsourcing Services category (2020 and 2021), through research carried out in the pharmaceutical market.

Management of production materials purchases (raw materials, packaging material, excipients, finished products) to serve Brazilian factories. Monthly analysis of the acquisition cost, reporting to the company's executive committee and monitoring the budget. Active participation in preparing the annual budget and in New Supplier Development (sourcing) committees. . Trained people to be owners of the process, delegating responsibilities and exposing them to participate in forums and committees, providing career advancement. . Implemented supply agreements with exclusive suppliers, guaranteeing inputs supply. Made an emergency trip to China to meet the supplier of an important input, which at the time was at risk of failure. The shortage was mitigated. . Managed the team responsible for implementing a monthly analysis indicator of the acquisition cost variation and OTIF monitoring, bringing visibility of the movement of costs by category and input. . Conducted negotiations with strategic manufacturers of APIs, bringing the best commercial conditions adhering to the quality and regulatory standards in force.

Managed the import area of productive inputs, finished products, CAPEX, and MRO. Monthly monitored customs costs and performance indicators of customs brokers.

Purchased imported production inputs (raw material, packaging material), Finished Products, CAPEX, and MRO. Visited all international partners and suppliers of Finished Products (strategic partnerships), strengthening the relationship and mitigating supply risks.

Responsible for customer service and control of their imports through the follow-up with Schenker locations globally.