Maria Alonzi

Utilizes deficiency management software to track all stages of in-suite warranty program including Pre-PDI, 30 Day, mid-year submission, Year End, 2nd Year and QA Inspections Conducts Pre-PDI, 30 Day, mid-year, Year End inspections ad QA inspections Ensures all work to be completed in accordance with Tarion timelines, repair periods and guidelines, Review work orders completed by CM team/trades/Handyman and follow up with Homeowners to ensure completion/quality of repairs Meets homeowners in office-in suite to discuss warrantable/non warrantable deficiencies, explain strategy of repairs, and/or provide through explanation for deficiency items that do not qualify under Tarion/CPG guidelines Issues Tarion CCP forms, PDI/30 Day/mid-year, Year End/2nd Year forms and reports Consistently refers to Tarion Builder Portal to download updated information for Homeowner submissions and check for potential conciliations throughout duration of warranty period Assists Warranty Team with incoming service requests (Tarion related and otherwise), schedules approved deficiency work with CM Team, creates 24 Hour permission to enter notices for posting updates completed tasks on construction/deficiency management software (Tribe Home or equivalent) Liaises with Homeowners/Agents and Warranty Team to ensure process of deficiency management is pleasant, positive and efficient Tracks projects costs, billing approvals and issues Purchase Orders for approval when necessary Participates in Homeowner events and customer experience “good will gestures”; assists team with key/release process and Homeowner Packages etc. Attends virtual/in person Tarion Builder Webinars & updates Manages key relationships-purchasers, construction management, trades, property management, agents, tenants, cleaning staff, etc. Supports the business strategy to ensure growth, performance, and risk management as required by the business Keeps customer experience team up to date with all risk files, potential conciliat

Schedule and coordinate service technician and trades daily Respond to all concerns and requests from the trades and homeowners daily Schedule all service technician appointments Schedule all 30 Day, Year End and 2nd Year appointments with the homeowners Communicate with Tarion Warranty for Conciliation Progress Reports Create/Email all work orders to trades daily Coordinate all Tarion Conciliations with homeowners and trades Remove all completed work orders in system

Schedule and maintain schedule for service technicians Schedule and coordinate all appointments with trades and homeowners Email weekly Trade Aging Reports to trades Respond to all homeowner and trade inquiries daily Provide Reports to Customer Service Manager on a weekly basis Maintain Tarion Warranty deadlines Create/Email all work orders & Purchase Orders to trades Assist Customer Service Manager with Tarion deadlines Remove all completed work orders from system Schedule all 30 Day, 1 year and 2 Year inspections with homeowners

Prepare Closing and Pre-Delivery Packages for Purchasers prior to closing Contact all Purchasers for key pick up prior to closing Conduct all 30 Day, Year End and 2nd Year inspections with homeowners Schedule and co-ordinate all appointments with trades Schedule and co-ordinate all appointments for service technician Respond to all inquiries on a daily basis via email from homeowners and trades Follow up on weekly basis with Outstanding Trade Reports Respond to all phone calls on a daily basis Maintain all Tarion Warranty deadlines Create/Email all work orders created in QDEF (in house program) on a daily basis Filing all correspondence

Follow up with homeowners on a daily basis via phone calls/emails Schedule and coordinate all appointments for service technicians Prepare Homeowner Packages prior to closing Contact all homeowners for key pick upon closing Email biweekly Outstanding Trade Summary Lists Schedule and coordinate appointments with sub-trades daily Assist Customer Service Manager with Tarion deadlines Schedule all appointments for Customer Service Manager (30 Day, Year End, 2nd Year, Conciliation) File all work orders/letters/waivers/acknowledgements Fax/email all work orders to sub-trades on a daily basis Monthly Report provided to VP Construction & Customer Service Manager (30-day, Year End, 2nd Year) Weekly Report provided to Customer Service Manager

Conduct Pre-Delivery, 30 Day, Year End & 2nd year inspections with customers Follow up with customers on a daily basis Create and fax/email all data work orders to sub-trades Schedule all appointments with sub-trades on a daily basis Maintain and responsible for all Tarion warranty deadlines Schedule all appointments for serviceman Prepare and deliver all Homeowners Information Packages prior to closing Answer all incoming customer calls and provide customer satisfaction Schedule all inspections and service repairs with customers

Responsible for responding to all Purchasers Requests/Concerns in a timely fashion File and email all correspondence to all sub-trades Maintain all inspector’s schedules Schedule all appointments with sub-trades and servicemen Maintain all servicemen schedules Order material for servicemen (when required) Follow up with customers on a daily basis Provide and assist Customer Service Manager with administrative duties Schedule all Pre-Delivery, 30 Day, Year End and 2nd year inspections with the customers Maintain and responsible for all Tarion Warranty correspondence Provide and responsible for customer service care for a fast paced and high volume of homes Prepare all Homeowner Information Package

Answer all incoming calls and transferring to appropriate staff Greet all clients Distribute all mail and faxes on a daily basis Schedule all appointments with home builders for service repairs File and fax all data work orders Assist the A/P department (when required) Provide and assist the Customer Service Manager with administrative duties Prepare all Homeowner Information Packages