marhaba von berg

manager digital experience

About

Customer Support Specialist/ Social Media and Content Management at DealDash

Country

germany

City

stuttgart

Industry

marketing and advertising

Skill

social media, teamwork, marketing communications, intercultural communication, social media marketing, english, customer service, blogging, microsoft office, project management, public relations, content development, facebook, wordpress, market research, event planning, research, public speaking, powerpoint, corporate social responsibility, microsoft excel, marketing, international business, german, customer relationship management, management, salesforce.com, sql, buffer social media management, google analytics, employee training, e commerce, urdu, copywriting, customer satisfaction, digital communication, product marketing

Experience

intern

embassy of pakistan, commercial section

2009-6 - 2009-6 · 1 mo

manager digital experience

george p johnson experience marketing

2019-6 - Present · 7 yrs 4 mos

vice-chair of viesti- the subject club ky

aalto university

2012-1 - 2013-1 · 1 yr 1 mo

* Organizing various events for communication students * Study responsible for IBC

crm intern

management events studio

2011-1 - 2011-6 · 6 mos

student marketer

graduate promotions

2011-10 - 2011-12 · 3 mos

* Project based assignments: * Promoting job and internship opportunities to students * Handing out flyers and putting up posters

customer support specialist and social media and content manager

dealdash

2012-9 - 2019-1 · 6 yrs 5 mos

* Customer Support Specialist tasks: * communicating with customers and vendors via digital communication * focusing on customer satisfaction and retention * identifying customer needs based on interactions and sharing internally for decision-making * using customers moment of truth to test and continuously improve work tools and processes to enhance customer experience * day-to-day financial services * As Social Media responsible tasks included: * planning and aligning a customer focused message through all social media channels * actively managing customer participation for social media content * managing and scheduling posts for conversion rate optimization * copywriting and managing free lancers for blog content