Margo Kelley-Sexton

Recruitment of talented and qualified candidates; source, screen and interviewing individuals, specializing in the area of Engineering. Provide administrative support to Human Resource Generalist, Engineering and Staff Management and Director of Operations.

Provided recruiting and placement assistance to candidates and organizations, specializing in the area of Engineering.

* Managed sales team consisting of 12 to 20 reports * Directed and monitored agent performance, attendance, scheduling and compliance matters (i.e. hiring, training, service observes, monthly one on ones, annual reviews plus corrective action, including termination) * Analyzed sales and marketing data to identify potential opportunities and strategies to meet department goals, recognized individual accomplishments * Established productive work environment and designed incentive programs to drive performance, improve conversion and increase sales and revenue * Reorganized operational procedures and designed new methods of tracking attendance and sales results to improve efficiency * Worked cross-functionally to communicate and resolve business issues, handled escalated calls/complaints, and provided solutions to daily department/customer problems * Facilitated team meetings to outline department objectives, special projects and organizational changes

* Performed business to business sales of integrated mailing hardware and software systems, supplies and services * Facilitated growth of new customer acquisitions with an average of 10 sales per day

*Minor in Psychology * 1 Semester at sister school, Chaminade University in Honolulu, HI