margo ellis

business analyst i

About

Sr Processing Specialist at First Data

Country

united states

City

louisville

Industry

financial services

Skill

microsoft office, microsoft excel, oracle sql, merchant accounting system, microsoft word, citrix, sharepoint, credit cards, call centers, outlook, payments, process improvement, sql, troubleshooting, business analysis, banking

Experience

business analyst i

fiserv

business analyst i

first data merchant services

2005-1 - Present · 21 yrs 9 mos

implementation coordinator

bank of america

2005-7 - 2007-5 · 1 yr 11 mos

* Prepared new location applications for accuracy, including rates and banking, for new setup. * Validated daily Store Masterfile update to the Merchant Accounting System. * Researched rejecting transactions, and ensured they were cleared in a timely manner. * Verified location setup in the Merchant Accounting System after cloning process and attached the proper settlement information. * Updated billing and payment information as required. * Performed quality control on billing and payment information after set up process to ensure proper payment.

business support lead i

bank of america

2005-1 - 2005-7 · 7 mos

* Received inbound calls from Sales Representatives and merchants to either activate or troubleshoot various Point of Sale terminals. * Made outbound calls to merchants to ensure proper activation and explain contents of Welcome Package. * Maintained download reports from an Access Database, exporting them into an Excel Spreadsheet that affected billing for an ISO regional merchant. * Properly educated merchants to accurately use processing equipment.

data prep clerk

national processing company

2002-10 - 2004-6 · 1 yr 9 mos

* Prepared and batched incoming mail and faxes, for retrieval scanners. * Visually scanned sales receipts, to ensure legible for Visa/MC to read. * Scanned batches into Cadre system for processing. * Matched correct items to correct retrieval cases, to ensure accurate processing.

implementation consultant

bank of america

2007-5 - 2011-12 · 4 yrs 8 mos

* Complete full setup of new merchants in the Merchant Accounting System, while verifying all information for accuracy and ensuring it matches the executed merchant contract. * Perform contract audits as necessary for setup accuracy * Perform quality control on new merchants; verifying all information is accurate and correct before the merchants expected begin date. * Use the TOAD for Oracle SQL system to pull suspending transactions, and insure they are sent to the correct associates to be researched in a timely manner. This also includes, resubmitting the suspending transactions once they are resolved. * Pull various reports, research, and resolve as necessary. * Perform daily system balancing and upload to the proper General Ledger accounts.