Margdaline Josephine

Serve as primary point of contact for 30+ active clients, managing all communication channels and ensuring professional, prompt responses to inquiries and order requests Process customer orders with 98% accuracy, preparing eTims invoices and coordinating timely product dispatch to maintain high client satisfaction Manage complete client account lifecycle, including proactive follow-up on outstanding payments, updating payment records, and monitoring due dates to ensure compliance with agreed terms Resolve billing inquiries and payment issues, maintaining strong client relationships through clear communication and problem-solving Support executive management by managing schedules, flagging pending client matters, and ensuring smooth workflow and timely client service delivery Maintain organized filing systems and track inventory records in Excel, ensuring accurate stock management and seamless information retrieval Prepare monthly payroll sheets and liaise with suppliers, demonstrating strong attention to detail and relationship management across multiple stakeholder groups

Assisted up to 1,000 taxpayers daily with iTax return filing and technical issue resolution during peak tax seasons, maintaining high customer satisfaction through clear communication and problem-solving Delivered exceptional multi-channel customer support across in-person service desks, virtual sessions, and digital platforms, adapting communication style to meet diverse customer needs Represented KRA at SME workshops and diaspora events with up to 500 attendees, simplifying complex tax concepts to improve understanding and encourage voluntary compliance Moderated virtual and in-person customer education sessions, managing real-time FAQs and ensuring seamless communication with participants Resolved complex taxpayer inquiries by translating technical tax information into accessible language, resulting in improved customer understanding and compliance Created weekly digital content for Facebook and KRATV during monthly campaigns (Tax Amnesty, eTIMS, Taxpayer Month), driving higher public engagement and customer education Drafted and reviewed customer education emails, blog posts, and e-brochures, ensuring clarity, accuracy, and audience alignment Produced explainer videos using Adobe software to enhance digital customer education and improve service accessibility Contributed to content simplification workshops, helping develop clear, customer-friendly communication materials Co-hosted KRA Got Talent Show, demonstrating strong event coordination, public speaking, and customer engagement skills

Assisted in scripting and editing two high-visibility TV programs (Budding Entrepreneur and Earth Check), boosting viewership and audience engagement Researched and pitched creative content ideas, enhancing script quality and driving stronger audience connection Collaborated with editing and broadcast teams, streamlining production workflows and ensuring seamless communication across departments Scheduled and organized weekly programming, maintaining consistent on-air flow and meeting tight deadlines Coordinated logistics across shoots, managing call sheets, permits, and on-set technical setups to ensure smooth production execution Captured interviews and B-roll footage, contributing to compelling storytelling and high production quality

Studied media theory and practical communication with training in news writing, reporting, corporate communication, public relations and digital media strategy. Developed strong skills in research, storytelling, media ethics, photography and content creation across print, broadcast and online platforms. Gained experience in strategic communication, brand messaging, audience engagement and social media management. Built a solid understanding of customer-centered communication, reputation management and digital storytelling equipping me to effectively support corporate communication, customer service, CRM and social media roles in fast-paced professional environments.