Margarita Tishkova

• Manage intercompany order-to-cash (O2C) operations in SAP (SD): order processing, order changes, delivery coordination, and invoicing support. • Monitor order flow and ensure on-time delivery (OTD) by resolving delivery/billing issues and preventing backlog. • Handle order blocks including GTS hold (trade compliance screening): validate status and coordinate block release with responsible teams. • Investigate non-moving orders when automated workflows/tools are not available: identify root causes (blocks, missing data, documentation gaps, status/workflow issues) and drive resolution. • Run SAP reports for open/blocked orders; coordinate with plants, logistics, compliance/GTS, and finance to collect required documents and close actions.

• Managed client communication for a major retail account, coordinating with procurement, logistics, finance, and legal teams. • Oversaw supply operations with 20+ manufacturers in China and Turkey, ensuring on-time production and delivery. • Led product certification and labeling processes in compliance with government regulations. • Collaborated with IT department to enhance ERP system for automated tracking and regulatory reporting. • Acted as the main point of contact for 9 key stakeholders within the client organization. • Established proactive reporting routines and aligned internal activities with changing customer priorities. • Supervised logistics milestones and customs clearance to prevent delays. Key achievements: Launched a new B2B white-label service, increasing turnover by 10% and profit by 14%.

• Supported purchasing operations for pharmaceutical production sites in Russia, the UK, and Australia. • Built long-term supply plans and managed relationships with key suppliers. • Collaborated with production and quality teams to validate new suppliers and alternatives. • Led semi-annual inventory checks and adjusted strategies based on manufacturing needs. • Led contract negotiations and ensured compliance with internal and regulatory standards. Key achievements: Improved delivery timelines from delayed to two months in advance of production cycles.

• Managed order processing, shipment tracking, and communication for key B2B clients. • Handled client complaints and implemented quick resolution strategies. • Prepared bonus agreements, financial reconciliations, and monitored payment transactions. • Analyzed client feedback to enhance service and support long-term partnerships. • Conducted market research and secured several long-term commercial contracts. Key achievements: Maintained 100% client retention over 6 years with €1M+ monthly B2B sales and no receivables. .

• Maintained and grew B2B customer relationships, ensuring tailored commercial service delivery. • Led negotiations, demand planning, pricing, and volume forecasting for key pharmaceutical clients. • Collaborated with supply chain and logistics teams for timely delivery and service recovery. • Reviewed financial documentation, contracts, and payment reconciliations. • Analyzed client KPIs and provided strategic reporting to adapt offers and improve satisfaction. Key achievements: Increased sales by 20% through custom commercial terms and excellent service.