Margaret Selena Ramirez
Control Management Analyst @ American Express
About
Hi! I am an Industrial Engineering graduate (May 2025) from the University of Wisconsin-Madison.I work in the Credit & Fraud Risk organization at American Express, focusing on operational risk and issue management. I help analyze trends, support remediation efforts, and work with different teams to strengthen processes and controls.My interests lie at the intersection of risk management, analytics, operations, and financial services, and I am always eager to continue learning, building meaningful connections, and contributing to impactful work.
United States
New York
Financial Services
Jira, Microsoft Power BI, Windchill, Quality Assurance, Corrective and Preventive Action (CAPA), Root Cause Problem Solving, Microsoft Power Automate, Data Analysis, Organization Skills, Critical Thinking, Microsoft Excel, Revit, Autodesk Inventor, Python (Programming Language), Leadership, Mentoring, Communication, Leadership Development
Experience

Control Management Analyst
New York, NY
• Conduct root cause analysis and support remediation efforts for operational risk issues and events across business processes • Analyze issue and event trends to identify potential systemic risks, control gaps, and process weaknesses • Perform quality assurance reviews on issue documentation, impact assessments, and remediation records to support compliance and governance standards • Monitor and track corrective action plans (CAPs) to ensure timely remediation and resolution effectiveness • Partner cross-functionally with compliance, risk, and business stakeholders to communicate issue status updates and support enterprise risk initiatives • Review and analyze operational risk data to provide insights on issue trends, reporting outcomes, and process improvement opportunities

Vice President of Internal Relations
Madison, Wisconsin, United States
- Cultivated and sustained strong relationships with College of Engineering leadership and partner organizations, ensuring alignment with chapter goals and strategic initiatives. - Assisted with the planning and execution of internal events, managing schedules, securing reservations, and ensuring seamless weekly communication across all committees. - Coordinated with external partners to organize and facilitate our chapter’s participation in the SHPE National Convention, enhancing member experience and professional development. - Collaborated with diverse student organizations to identify and implement joint event opportunities, fostering a culture of inclusivity and engagement.

2024 HSF Finance Conference Scholar
New York, New York, United States
- Chosen through a highly competitive selection process to join a cohort of 103 scholars for the prestigious 2024 HSF Finance Conference. - Gained insights into top-tier career opportunities, leadership development, and diverse career paths within the finance industry. - Engaged in mentorship and networking opportunities with leading professionals from various sectors in finance.

Supplier Quality Engineering Intern
Milwaukee, Wisconsin, United States
- Conducted supplier visits and resolved quality issues and stop orders through effective communication and problem-solving. - Managed supplier non-conformances through SAP and PowerBI. Used root cause analysis and implemented corrective actions. - Covered for a Senior Supplier Quality Engineer, managed production line critical issues and supported team operations. - Collaborated with other interns to work on a design proposal for a new warehouse inventory management system. Contributed by performing a financial analysis on a new Automated Storage and Retrieval System (AS/RS) for one of our production plants.

Product Compliance Engineering Intern
Milwaukee, Wisconsin, United States
- Developed Python scripts to streamline data management for the environmental team. Processed and organized an Excel file containing 300,000+ rows of supplier and component data, enhancing efficiency and accuracy. - Implemented automated email alerts using Microsoft Power Automate, aiding the compliance audit process and ensuring timely response to critical matters. - Contributed to a successful team effort in the Intern Innovation Challenge, securing 2nd place among 20 teams. Helped lead the design and implementation of an Automated Receiving System, optimizing company-wide workflow and productivity.

Summer Program Mentor
Madison, Wisconsin, United States
- Guided and mentored participants throughout the program, cultivating a strong interest in engineering and fostering inclusivity. - Led daily engineering sessions for groups of 10 students, contributing to the engagement and education of a total cohort of 40 students. - Prioritized student safety by conducting nightly room checks and administering daily medication reminders, ensuring a secure and a supportive program environment.

Student Caller
Madison, Wisconsin, United States
- Conducted outreach to alumni, successfully updating their contact details and apprising them of diverse avenues for contributing to the university. - Skillfully handled credit/debit card donations from alumni, ensuring accuracy and compliance with financial protocols. - Effectively processed approximately $10,000 in donations throughout my calling tenure, channeling funds into vital initiatives such as departmental scholarships and the Chancellor’s Annual Fund.
Education
Margaret Selena Ramirez's Contact Information
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