Marek Książek, MBA

Responsible for strategic group & international programs coordination in ICT area mainly focusing on CAMARA APIs implementation.

Partnership set up & management with Amazon Web Services and SAP AG with key services portfolio with value proposition. Supporting startup professional services company in extension of value proposition beyond SFDC.

Responsible for Innovate pillar supporting areas: Solution Engineering, Product Management & Development, R&D and Industry Advisory focusing on Telco industry. Continuing development of SE and Product team and set up R&D completely from scratch with dedicated operating model with business focused industry advisors’ support. Support for key business processes including offering, quotations, systems architecture design, own product management, new technology introduction & company representation on international events. Major products delivered: • Enxoo for Wholesale – set of functionalities enhancing standard Salesforce Communication stack dedicated for telco wholesalers. • Enxoo for Fttx – product bundle on top of Salesforce Communications Cloud to support FTTx ISPs • MEF HUB on AWS – middleware class software component to handle A2A integration between telco wholesalers based on MEF standard. • Implementation of AI (Salesforce Agentforce) in telco wholesalers’ collaboration scenario • AI based customer service agent to support triage & incident management processes. Acting as advisor to CxO level on various markets: South Africa, ME and Europe. Setting up a strategic partnership with Nokia worldwide.

Recruited, built & managed new GTM team of 16+ Account Executives & Solution Engineers dedicated to target regions (UK/IR, DACH, MEE, SA, CEE). Responsible for the team of Solution Engineers, acting as servant leader and providing Telco and IT enterprise expertise in sales & pre-sales process by IT architecture design, building offers including client requirements analysis, value proposition and effort quotations. Direct interacting with clients on building customer value proposition. Definition of company offering portfolio including products and services for telco FttX, Wholesale, B2B and IoT market.

Responsible for team (SCRUM) management, people management & development and resource allocation of delivery center Warsaw (45+ FTE) in Salesforce technology. Fast scaling delivery organization (15->45+ in 2Q), building new teams, coaching, setting goals, monitoring progress and creating development plans for every team member. Managing international recruitment, performance tracking, utilization on projects, personal & team development, evaluation, salary policy. Support teams at every stage of their lifecycle. Setting up SCRUM@Scale delivery model and tailor it to company requirements. Member of change management team to Design & conduct Agile transformation focusing on the delivery part of the company in 4 Delivery Centers in PL and CZ. Set up companywide SFDC Developers community (80+) and support the knowledge sharing & personal development activities.

Business Leader - SFDC Business Line including Utilities&Startups industry. Responsible for P&L, account executive, sales & presales activities, projects delivery within the business line. Building industry solutions for Utilities & Startups based on Salesforce.com platform using assets & Enxoo own products.

Responsible for solution design and offer preparation in telco industry worldwide (Latvia, UK, PL, SE) concerning salesforce.com platform including Enxoo for Communication.

IT Management & Business Development - B2B Services

Responsible for AMS division (operation, outsourcing, support services) and handling of new products within both SAP&nonSAP world. Working on separate, own P&L as a member of the Management Board. New products introduction in cloud technologies, setup partnership (AWS, Azure), GDPR/RODO and others (SAP, JAVA based). Cloud offers ideation & preparation for SAP & SAP HANA solution with MS Azure based on VMs’ certification availability. Leading workshops with clients and partners in terms of SAP HANA@Cloud (Azure & AWS). Supervising and managing clients’ SAP migration projects from on premise to cloud solutions. Redefinition and set up new AMS organization covering whole ERP area including staffing, process review, PCoE certification and new ITSM system implementation. New clients’ acquisitions and +20% Y2Y income increase in AMS service LoB. Successful clients acquisition from DACH region (CH) in SAP AMS area. Contracts negotiations with external partners including international parties (Germany, USA, Myanmar, Singapore). Coordination of foreign cooperation within unitedVARs organization.

Combining Business Development & Delivery Management in area of new products & services with focus on SAP HANA, IoT and correlated. Redefining SAP HANA AMS company market offer. Supervising new products go2market process . Coaching PMs in SAP project successful delivery.

Responsible for IT technology part in T-morrow Program Key role in strategic business & IT transformation program set up for 4-6 years with from scratch implementation of B2B processes and supporting IT landscape. Design, sizing and development of team of IT experts & Project Managers to implement whole IT CRM related stack starting from CRM solution (Siebel), through billing (Netcracker), Order Management, SOA Integration (with new ESB platform introduction) to provisioning and eCare including mobile channels as well. Best approach & solutions definition using both: off-the-shelf products and in-house development implementation using cloud&mobile solutions as well. IT strategy & architecture preparation and execution in greenfield approach based on products & business strategy delivered as a prerequisite. Delivery of complete business & IT B2B semi omni-channel strategy (web channel, eCommerce, eCare and mobile channel) based on industry, benchmarks and customer interactions data analysis; strategy delivered in 4 subreleases as complete product released to market based on ATG/Oracle stack. As a direct line manager of the IT Team (14+ internal + 20+ external) responsible for not only architectural and technology aspects but for vendor strategy, procurement and budgeting and correlated HW infrastructure, SW licensing and legacy systems integration (100+ systems in scope) as well. Supervising several substreams including SAP legacy integration team (10+ FTE) aiming to tailor & amend existing SAP solution to new stack. Indirect supervising System Integrator (100+ consultants) and external vendors (30+) engaged in solution delivery. Supervising full cycle & successful implementation of 4 major subreleases (of capacity 3000-5000 TCs each) of B2B part within 2 years including changes in 5 CORE & 130+ Legacy systems using both Agile&Waterfall approach. The yearly budget managed 50+MPLN

Managing unit (25 regular employees + contractors) and being responsible for IT solutions development in ERP area (SAP R/3, SAP WMS, SAP SRM, SAP PI, SAP BW, SAP LSO etc.), OSS/NSS (Operational Support Systems/Network Support Systems) and corporate services (SAP HR, ESS/MSS, Intranet – based on Sharepoint and SAP EP, archiving solutions and workflow) as a whole. Supervising variety of projects in respective areas (incl. SAP solutions full-cycle implementations) also on DTAG group level with full budget, quality and timing responsibility Major projects delivered: -SAP HR/FI/LO/BW WMS Upgrade – complex upgrade of SAP system stack to ECC 6.0 -Inter - complex central stock migration -Rainbow - ERP solution for GSM network outsourcing -FACE - BMC Remedy implementation in trouble ticketing -Mobile workflow – SAP Mobile Workflow based solution for management tasks approval on mobile devices (iOS based). Contributing as TMPL representative in Shared Services blueprint process preparation & organizational setup on Deutsche Telekom Group level. Yearly budget managed 3+MPLN

Set up a new organizational unit CoE (Center of Excellence) (ca. 20 people included permanent co-workers and 40+ temporary team members) consisting of 4 areas: IT Architecture Management & Release Management (from scratch), Capacity Management, Application Integration. For the IT Architecture area full set up has been conducted including sizing, hiring the whole team, business processes definition, change management, and support tools implementation. Responsible for 1/3 of whole IT budget (few dozen MPLN), IT strategy definition and monitoring of implementation (on domain and global level), IT architecture & IT strategy management (operational and strategy stream), application integration (ESB, SOA), HW capacity management and release management. Supervising a variety of projects in respective areas also on DTAG group level with full budget, quality and timing responsibility. Company SPOC and contract manager for Gartner services. The yearly budget managed 30+MPLN

Managing various projects conducted in SAP Area e.g. - Project WMS phase 3 Project Manager role in large project in a strategic area of logistics and distribution with many systems involved. - SAP SRM system implementation Project Manager role in the crucial project with many players involved (strategic suppliers – 3 biggest international companies from the telecom sector), internal client and implementation partner - SAP upgrade from 4.5B to ECC 5.0 Project Director role in the huge and strategic project (first implementation in Poland) with more than 80 team members involved both from the customer and vendor side. Upgrade core system 4.5B-> ECC 5.0, SAP BW 3.5 implementation, assessment and migration of chosen non-standard solutions to SAP standard - SAP e-Bidding system implementation Project Manager role in e-Bidding implementation in PTC - B2B roll-out to outstanding vendors Managing the team of developers in roll-out existing B2B platform to other vendors - SAP B2B phase 2 Leading the big project of implementation of strategic goods procurement on the B2B electronic platform with more than 50 team members involved (internal co-workers, consultants and strategic vendors’ representatives). http://www.computerworld.pl/artykuly/308718/Cyfrowi.do.konca.html - SAP EBP upgrade project Leader of the SAP EBP upgrade project managing both business and technical team. - SAP B2B phase 1 Leading the technical team, design the architecture of the whole, complex B2B procurement solution in PTC including XML transport and routing of electronic documents, load balancing and fail-over solutions. - SAP system optimization and tuning project Identify and fix weak points of the SAP systems in PTC - SAP R/3 upgrade project (R/3 3.0 -> 4.5B) Leading the complex subproject from the technical point of view including hardware migration, RDBMS upgrade and SAP R/3 system upgrade

SAP R/3 Expert in area of SAP Basis, SAP SRM

SAP Security Audit Report preparation of complex installation for one of biggest COMARCH client.