Marcus H.

- Data Governance Compliance: Serve as Data Steward for the Tied Distribution Operations team, ensuring adherence to AIA Group’s data governance policies. - Agent Performance Reporting: Prepare and manage agent performance reports. Enhance performance management platforms to support data-driven decision-making. - Process Optimization: Implement process re-engineering, workflow optimization, and data management strategies to improve departmental efficiency. This includes collaborating with process owners to facilitate data workflow transformations aligned with departmental objectives.

- Supported the coordination and management of planning, execution and delivery of data analytics projects (both internal and external). - Led the development of analytics test procedures to analyse clients’ data and identify instances of process or controls gaps, occurrences of unauthorized or non-compliant activities within the organisation and cost optimization opportunities. - Worked with clients / internal audit team to review policies & procedures to improve the compliance posture of the organisation. Activities include consolidating best practices, facilitating breakouts, developing framework components and providing recommendations. - Assisted in business development activities such as business proposals, resource utilisation and new market opportunities.

- Part of the team that helped clients leverage on data analytics to conduct assessment and assurance reviews on the effectiveness of controls in their processes and systems. - Performed data-driven analysis (e.g., analytical test procedures, dashboard wireframe, computer-assisted audit techniques) for business units / internal audit team to automate data analysis in their process reviews to detect anomalies and other control weaknesses. - Facilitated in analytics enablement courses for both internal and external team.

- Involved in a project that studied the adoption of two payment systems in Singapore. - Performed text data cleansing on transaction-level datasets using Python software. - Utilized various statistical and text analytics methods to mine relationships, extract patterns and features, or otherwise derive transaction values from datasets. - Provided actionable insights to senior management about the two payment systems.