marcus yarbrough

washington d.c metro area

About

Experienced Network Operations Center Manager with a demonstrated history of working in the information technology and services industry. Skilled in Network Administration, Internet Protocol Suite (TCP/IP), Technical Support, Network Security, and Servers. Strong information technology professional with a Bachelor's Degree focused in Applied Computer Science in Software Engineering from George Mason University.

Country

united states

City

washington

Industry

information technology and services

Skill

windows, html, active directory, windows server, troubleshooting, microsoft exchange, virtualization, vmware, tcp/ip, servers, java, cisco routers, disaster recovery, network administration, data center, technical support, network security, networking

Experience

washington d.c metro area

noc ii engineer

mindshift, a ricoh company

2010-1 - 2015-6 · 5 yrs 6 mos

Network and Server support Engineer.

it support technician

gad group technology, inc.

2008-4 - 2010-8 · 2 yrs 5 mos

Help Desk support technician along with network support. Deploy systems at small to medium sized businesses. Application and third party software support. Web-based software development.

application developer

computer world services corp. (cws)

2017-7 - 2018-6 · 1 yr

manager network operations center

mindshift, a ricoh company

2015-6 - 2018-3 · 2 yrs 10 mos

* Promoted from NOC I to NOC II Engineer within first year of employment. * Tracked and monitored customer support issues through CRM ticketing system. * Supported customer LAN equipment, Server infrastructure, and third party applications. * 7020 Sauvage Ln Gainesville, VA 20155 (630) 328-3346 mr.yarbrough21@gmail.com * Monitored customer and internal infrastructure through polling services such as Solarwinds, Kaseya, * and Case Queues. * Provided regular communication to customers and progress report to management. * Worked with fellow NOC I and II techs on case work. * Escalated cases to appropriate levels of Engineering or Management team when appropriate. * Assisted in developing documentation and recommend procedure improvements. * As a NOC II, acted as escalation point for Customer Care and NOC I technicians. * As a NOC II, rotated as on call Engineer.