Marcus Looman

Marketing Specialist @ Bad Dragon Enterprises, Inc.

About

If I could tell you the practical wisdom I have learned from doing business, it would be to always provide the best customer service possible at every level of business. What keeps customers coming back, besides an outstanding product, is how they are treated. I have always believed in being down to earth and respectful as the best way to approach customers. As a customer I do love great advertising, but what I love more than that is honesty, integrity and being valued. This is what brings customers back to your product and company time and again. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Foremost I am a creative individual and I work well in a team. I have found by having a vision and then guiding people towards that can be a challenge, but very rewarding. My experience has allowed me to work creatively and to take responsibility for the growth of the company I represented. I was responsible for the brand identity which was not just a company logo, or the way the graphics were displayed, but also the product identification and terms which would allow customers and vendors to think of our product immediately. We carried an identity that defined our products to our customers. This was achieved by paying attention to our customers and how they related to our products, as well as the image we wished to portray for our products. This is a skill I will carry over to any business. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ My preferred workplace would be with a company that respects people that it works with and the people that work within it. A company that continues to make a profit and makes a difference to its customers, its employees and the world we live in. I appreciate a casual work environment that allows for a fun and team centered productive culture.

Country

United States

City

Greater Phoenix Area

Industry

Marketing & Advertising

Skill

Customer Service, Sales, Marketing, Retail, Social Networking, Social Media Marketing, Photoshop, Product Development, Branding & Identity, Sales Management, Business Development, Account Management, Marketing Strategy, Process Improvement, Coaching, Human Resources, Merchandising, Time Management, Online Marketing, Art

Experience

Marketing Specialist

Bad Dragon Enterprises, Inc.

2017-7 - Present · 9 yrs 3 mos

Marketing Expert

Facebook / Instagram via Revana

2016-3 - 2017-6 · 1 yr 4 mos

Phoenix, Arizona Area

As a Marketing Expert I help small and large business in long term support. I work with Facebook advertisers to optimize their advertising campaigns on the platform, introduce and implement new products, and analyze marketing campaign results. I assist with questions and educate advertisers on advertising products on the platform and help with any questions or concerns, on both Facebook and Instagram. This is to help optimize and improve their ROI for their business. • Salesforce CRM • Facebook CRM • Facebook Analytics • Implementing Facebook Pixel through clients conversion funnel • Implementation and use of Facebook Advertising

Sales and Marketing Manager

Kaos Softwear

2006-3 - 2014-5 · 8 yrs 3 mos

Portland, OR

Marketing • Advertising: Layout and production of advertising material, promotional and display material; including but not limited to: print, web, and social media. • Brand Awareness and Brand strategy • Customer Presentations via media: print and visual through Powerpoint • Adobe Photoshop, Illustrator, InDesign and Acrobat experience • Public Relations • Copywriting Sales • Customer Satisfaction / Customer Centric Sales • Account Management for Key Accounts • Project Management • Pricing Negotiation • Worked with our customers and our internal management teams to effectively triple revenue and net profit in 3 years, with full accountability for profit and loss. • Sales Coaching and Team Leadership • Website maintenance via ZenCart and BigCommerce • POS setup via Authorize.net and PayPal • Recruitment and training of CSR/SSR staff Human Resources • Recruiting: In charge of Hiring, Filing tax paperwork: W-4, I-9, and EVerify • Worked with General Manager and Human Resources lawyer in creation of the Company/Employee rules of conduct/benefits Handbook • Submission of Payroll via providers ADP and Xenium • Responsible for Compliance materials and posting • Policy and Procedure Enforcement (including termination processing) Customer Service • Customer satisfaction and happiness with our product and services are always my first priority • Deliver outstanding service, exceed expectations, and building long term loyalty • Complaint handling / Dispute Resolution. • Team Performance Evaluation • Data Entry / Records Management • Sales Lead Generation

Customer Service and Sales Representative

Kaos Softwear

2005-4 - 2006-3 · 1 yr

Phoenix, Arizona Area

- Escalated customer issues; ensure proper service / elimination of “root” problems. - Team Performance Evaluation - Public Relations • Customer satisfaction and happiness with our product and services were always the first priority • Deliver outstanding service, exceed expectations, and build long term loyalty • Dispute Resolution. • Team Performance Evaluation • Data Entry / Records Management • Sales Lead Generation

Customer Service Supervisor

Wells Fargo

2000 - 2004 · 4 yrs

Phoenix, Arizona Area

Customer Service (first and foremost), Referral encouragement/aka Sales, time management/payroll, Sales tracking weekly/monthly, customer service monitoring/coaching, discipline/gratitude, and escalated issue resolution.

Administrative Services

Del Webb

1996 - 2000 · 4 yrs

Phoenix, Arizona Area

Administrative support for the Del Webb corporate offices. Entailing but not limited to: mail services, copy and binding services, PA and sound system set up and testing, research assistance, shipping and receiving, customer service.