Marco Zanette

Profile summary: A dynamic and results-oriented Area Manager with a proven track record in technical and commercial management. My expertise lies in using excellent communication skills, acquired through various professional experiences, to drive sales growth and foster strong customer relationships (often using my experience in the ‘technical’ field. By many accounts, I possess persuasive communication and the ability to develop empathy with both customers and team members. I can effectively manage challenges and ensure customer satisfaction even in difficult situations. Skills: -Communication- Skilled in articulating complex technical concepts to a mixed audience, facilitating understanding and promoting collaboration. My experience in managing customer expectations and conflict resolution has honed my persuasive and empathetic communication skills. I listen with interest to the contributions of others and use the feedback and information obtained to improve decision-making processes. I believe it is crucial to identify customer needs and provide tailor-made solutions. -Team- Strong ability to adapt to various environments, both in the office and in the field. I deal effectively with customer challenges, making use of available resources (or look for the best method/tool) to arrive at optimal solutions. -Problem solving- If there is a problem, it is in my nature to find the best solution in terms of time and results. Being dynamic helps me perform this task with ease, approaching it as if it were a challenge to be overcome. Skills: Linux (Debian), Office package, Adobe Suite (mainly Photoshop, Illustrator), Networking - sizing and configuration of networks, even complex ones for IPTV (Allied Telesis Level 2 certification), IPTV systems, Electronics and electrical engineering. Plus: Ability to work in complex environments, flexibility and creativity, open-mindedness, solution and process orientation. I love travelling and doing it for work I consider it an achieved goal. I hate the phrase ‘It's always been done this way’.