Marcos Rojas

As General Manager of Baglioni Maldives, I oversee the seamless operation of this exclusive luxury resort, ensuring exceptional guest experiences and delivering on the brand’s commitment to Italian excellence. My role encompasses strategic leadership across all departments, including operations, guest services, food and beverage, and marketing, while maintaining the resort’s profitability and market competitiveness.

As Brand Integration Executive, I lead the systematization of processes and the consolidation of strategic guidelines for two global brands: Palace Resorts and Baglioni. My primary focus is to standardize procedures, strengthen operations, and ensure continuous growth across both organizations.

As General Manager of Moon Palace Nizuc, I lead a team of over 1,000 professionals dedicated to delivering luxury hospitality at one of Cancun’s largest resorts, designed to cater to the entire family. I oversee 713 suites and a wide range of services and activities, ensuring memorable experiences for all ages. This resort stands out for its comprehensive entertainment approach, offering options for every family member, from water adventures and children’s recreation programs to live events, nightlife, and dream weddings in nine stunning venues, from beachfront settings to elegant ballrooms. Committed to fostering an inclusive and collaborative workplace, I promote the growth and well-being of my team, ensuring that each member feels valued and empowered to deliver excellence. This focus, along with our diverse experiences and quality standards, has established Moon Palace Nizuc as the premier family destination in the Caribbean, where every guest enjoys a stay rich in entertainment, comfort, and unforgettable moments. Exceptional amenities include The Playroom, a kids' club with interactive games and safe play areas, as well as a modern fitness and recreation center featuring a gym, biking trails, and tennis and basketball courts, providing wellness and sports options for all lifestyles. Dining is a cornerstone of the Moon Palace Nizuc experience, designed to satisfy every taste and create a unique culinary journey. Caporales celebrates authentic Mexican cuisine, while Carvao offers a Brazilian churrasco experience with top-quality cuts of meat. Manglar serves an international buffet, and Pelicanos delights with Mediterranean specialties by the sea. For casual options, Delfines and Burgeria offer gourmet Certified Angus Beef® burgers. Agra transports guests to India with bold spices, while Sweet & Coffee and The Pub Brew House provide a relaxed atmosphere with coffee, pastries, and craft beers.

As the General Manager of Cozumel Palace, I led a team of 300 passionate professionals dedicated to delivering a uniquely personalized and sophisticated experience on the tranquil shores of Cozumel. With a more intimate setting of 169 luxurious suites, Cozumel Palace provided an exclusive retreat where every guest encounter was crafted with meticulous attention to detail, combining comfort, elegance, and authentic local charm. This boutique resort’s scale enabled us to offer a highly customized level of service, focused on relaxation and rejuvenation for each guest. The heart of Cozumel Palace was our exceptional team, whose motivation, enthusiasm, and passion for service set the resort apart. Every staff member embodied our commitment to creating a welcoming atmosphere, where guests felt genuinely valued and cared for. Our world-class dining options included five distinctive restaurants: Bugambilias for authentic Mexican flavors, Gondola blending traditional and contemporary Italian cuisine, Momo for a diverse Asian experience, Agra with exotic Indian dishes, and Flamingos, a vibrant grill and show venue. Guests also enjoyed 24-hour room service and premium cocktails at the swim-up and lobby bars, showcasing top-shelf mixology. To further enhance the guest experience, we offered a full-service spa with an extensive range of treatments, a beauty salon with hairstyling, manicure, and pedicure services, and thoughtfully curated entertainment that extended from day into night. For recreation, guests could enjoy non-motorized water sports, a modern fitness center, and The Playroom for younger visitors. We also provided eight exclusive Jeeps for guest rentals, adding a touch of adventure to their stay. My commitment to nurturing a culture of excellence and team empowerment created an environment where every guest interaction was infused with warmth and care, positioning Cozumel Palace as a premier destination for those seeking a sophisticated, restful escape in Cozumel.

As President of SKÅL Cozumel, I led one of the key chapters of SKÅL International, the only professional organization that brings together leaders from all branches of the travel and tourism industry. During my tenure, I was responsible for fostering collaboration among industry professionals, promoting sustainable tourism practices, and advocating for the economic, social, and cultural benefits of travel in Cozumel and beyond.

As President of the Cozumel Hotel Association, I had the privilege of leading an organization deeply committed to promoting Cozumel as a world-class destination. During my tenure, I worked alongside 21 member hotels, representing over 3,200 rooms, to drive sustainable tourism initiatives and foster collaboration across the hospitality industry. I am proud of the legacy we built, advocating for environmental stewardship while enhancing the guest experience on this beautiful island.

As General Manager at NH Coatzacoalcos, I led the operations of a key property located in one of Mexico’s most strategic regions for the petrochemical industry. Coatzacoalcos, being the epicenter of petrochemical activity in the country, hosted major international corporations, including those involved in the landmark Etileno XXI project. My role was pivotal in positioning the hotel as the preferred choice for corporate clients and ensuring it met the demanding needs of professionals in this vital sector.

As Integration Executive at NH Punta Cana, I led the training and implementation of NH Hotels’ proprietary systems across all departments, including front office, housekeeping and finance. My role focused on equipping staff with the skills to operate the Property Management System (PMS), Central Reservation System (CRS), and ensuring alignment with NH’s global operational standards. I collaborated with department managers, tailored training programs, and provided on-site support to facilitate a seamless transition.

As Rooms Division Manager at NH Collection Guadalajara Providencia, I managed all aspects of the rooms division in a flagship property located in one of the city’s most prestigious business and lifestyle districts. My responsibilities spanned front office, housekeeping, bell boys, valet parking, and security, ensuring seamless operations tailored to meet the needs of discerning corporate and leisure travelers.

As Rooms Division Manager at NH Collection Santa Fe, I was responsible for leading all aspects of the rooms division in a high-profile city hotel catering primarily to corporate travelers and high-demand events. My role encompassed the management of key operational areas, including front office, housekeeping, bell boys, valet parking, and security. I ensured that each department functioned cohesively to deliver seamless and exceptional guest experiences while maintaining the brand’s reputation for operational excellence.

As the lead for this transformative project, I oversaw the successful conversion and integration of Jolly Madison&Towers into the NH Hotels brand, establishing it as NH Collection New York Madison Avenue. This role required meticulous planning, cross-departmental coordination, and execution to align the property with NH Hotels’ global standards of excellence. Directed the implementation of Property Management Systems (PMS) and Central Reservation Systems (CRS) across all operational departments, ensuring seamless system adoption and functionality. Conducted comprehensive training programs for staff in all key areas, including front office, housekeeping, and finance, to familiarize them with standards, operational workflows, and technological tools.

In my role as Key User, I led the training and operational integration of critical management systems across multiple NH hotels in Mexico. This project focused on equipping staff from various departments with the knowledge and tools needed to efficiently operate systems such as Property Management System (PMS), Central Reservation System (CRS), housekeeping modules, and financial controls.

Cambridge, MA. USA

Ithaca, NY. USA

Cancún, QROO. MEX

Ithaca, NY. USA

Ithaca, NY. USA