Marcos Ponce

IT support analyst @ VWV Law

About

A highly motivated and experienced professional with a strong track record of improving work environments and fostering employee well-being. I bring an energetic and ambitious approach to every task, combining adaptability, problem-solving skills, and a commitment to excellence.

Country

United Kingdom

City

London

Industry

Computer Software

Skill

Music Creation, Help Desk Support, Technical Support, Office 365, Remote Desktop, DNS Management, Active Directory, Virtual Private Network (VPN), Microsoft Exchange, Safeguard recovery , TeamViewer, Citrix Products, English, Spanish, Italian, Phone calls, Troubleshooting, Soporte técnico, It support, Microsoft Office

Experience

IT support analyst

VWV Law

2023-6 - Present · 3 yrs 4 mos

Bristol, England, United Kingdom

Professional level of 1st line IT support and administration for the firm’s applications, desktop computers, servers and network infrastructure. Some 2nd line support. Participate in an on-call rota providing an escalation for out of hours emergency IT support requests. Ensure that the IT systems provide a reliable and un-interrupted service Undertake any other administrative duties such as systems backup, and equipment / systems inspections, as assigned.

Music Producer and Company Management

Lomalort Games

2021 - Present · 5 yrs

Music Producer and Company Management LomaLort is an independent game development studio creating original titles and offering collaboration services for other projects. Beyond game development, we also produce media content—including series, graphic design, and 3D modelling—helping studios and companies bring their ideas to life through engaging interactive and visual experiences.

IT Support Ambassador Helpdesk Technical Support - Subfero - Microsoft Support.

Microsoft

2022-4 - 2022-12 · 9 mos

Bristol, Inglaterra, Reino Unido

Providing tIT Support Ambassador for Microsoft Office 365 Business. Remote troubleshooting through diagnostic techniques and pertinent questions. Rave ticketing system used. Phone calls and taking remote control of customers computers. Service provided to Microsoft 365 Business, Outlook, Teams, Word, Excel, SharePoint, OneDrive, PowerShell. Azure Active Directory.

Administrator - Customer Service

Computershare UK

2019-11 - 2022-3 · 2 yrs 5 mos

Bristol, Reino Unido

Office deposit administrator for Deposit Protection Services (DPS). Opening new customers accounts, managing call flows, supporting Agencies and customer queries. Microsoft office, DPS platform web, Doc viewer platform.

Helpdesk Customer Technical Support (Tier One) - Arka Service SRL- IBM support.

IBM

2016-3 - 2018-2 · 2 yrs

Turín y alrededores, Italia

Providing technical assistance and support related to computer systems, hardware and software. Performing remote troubleshooting through diagnostic techniques and pertinent questions. Helping WFH/WFO users using “service now” ticketing systems to process people’s problems and service requests. Managing an excessive call flow and taking remote control of customers computers. Service provided to IBM support, bombardier aircraft company and IPSA south America. Windows, MAC, VPN, Microsoft Office, Office 365, Service Now, Exchange, Outlook, Safeguard Recovery, Active Directory, TeamViewer, Adobe, Citrix, Keychain, Network connections, Servers issues. English, Spanish and Italian language used.

Bank cashier - Commercial attention

National Bank Argentina “Banco Nacion”

2013-11 - 2015-1 · 1 yr 3 mos

Provincia de Mendoza, Argentina

Bank Cashier- money management of different currencies. Public attention - Commercial attention, admin tasks and money operations with a high value of responsibility. Microsoft office, National bank platform web and bank commercial’s software’s used.