ecmp marcos gomes cdia

sales consultant ecm and bpm and bpo

About

* Six years of experience as Senior Business Analyst supporting Solution Manager and customers business requirements; * Two years of experience as Solution Manager supporting Account Manager; * Three years of experience as Support Analyst; * CDIA+ certificated; * CDIA+ instructor at IBGI; * ECMp certificated; * Lean Six Sigma – Green Belt certificated. Specialties: * Expertise and experience in BPM, SOA, ECM / GED, application integration and BPO; * Direct action in Lean Six Sigma projects; * Direct action in a big deals; * Consultancy work, overlooking the design of complete solutions; * Worked in informatic congress, workshops and fairs; * Large knowledge in networks; * LTQ (Leadership through quality) specialist; * Skilled in professional environment relation; * Continually searching for personal and professional development;

Country

brazil

City

sao paulo

Industry

business supplies and equipment

Skill

enterprise content management, six sigma, business process design, pre sales, business intelligence, itil, business analysis, management, bpo, strategy, soa, outsourcing, solution selling, team leadership, telecommunications, process improvement, business planning, business strategy, it service management, comptia, pmp, sales process, enterprise software, pmi, ecm, business management, bpm, cdia+, lean six sigma green belt, ged

Experience

sales consultant ecm and bpm and bpo

iecisa

2013-9 - Present · 13 yrs 1 mo

solution manager

xerox com e ind

2008-7 - 2010-12 · 2 yrs 6 mos

* Profile * Strategic Consulting, including business plan & sales strategy development * CDIA+ certificated * Lean Six Sigma – Green Belt certificated Qualifications * Direct action in Green Belt in customers´ projects Lean Six Sigma, focusing on process improvement, agility and cost reduction * Direct action in a big deals (Finantial, Telecom, Pharmaceutical Industry, manufactures, government, etc) * Consultancy work, overlooking the design of complete solutions for document processing in corporate accounts * Worked in informatic congress, workshops and fairs (Fenasoft, Condex, Xploer, etc) * Large knowledge in networks * LTQ (Leadership through quality) specialist * Skilled in professional environment relation * Continually searching for personal and professional development * Team player * Outgoing * Willing.

senior business analyst

xerox com e ind

2004-5 - 2008-6 · 4 yrs 2 mos

* Elaboration Lean Six Sigma Projects * Elaboration Business and Technical proposal * Elaboration Document Image Projects (ECM, BPM, COLD, EBPP, Archive, BPO, etc) * Develop requirements specifications * Develop impact and preliminary analyses, and participate actively in their implementation * Support account managers and clients in their decision-making by carrying out research, analyses and recommendations * Identified and documented the strategic orientations and project scope * Identified the needs of stakeholders and the impact on the company * Analyzed user requirements * Customers Training * Business Analyst Coordinate.

system analyst

xerox com e ind

2000-5 - 2004-4 · 4 yrs

* Analyst Training * Customer Training * Sales Support * Customer Support.

technical representative - lps

xerox com e ind

1991-1 - 2000-4 · 9 yrs 4 mos

* Quality specialist self management group * PSP specialist (Problem Solution Process) * Hardware and software Laser Printer Systems maintenance (Xerox X-9790, X-4135, X-4635, DP-90 e DP 180) * Customers Relationship skill

account manager

williams lea

2013-2 - 2013-8 · 7 mos

business consultant ecm and bpm and bpo

bricon security & it solutions

2011-6 - 2012-2 · 9 mos

Business Consultant specialist responsible to present for customers all the ECM / BPM / BPO solutions that BRICON has. And also solve all business and technical questions regarding that solutions.

cdia+ instructor

instituto brasileiro de gerenciamento da informação

2011-1 - 2011-1 · 1 mo

pre-sales consultant

cast it group

2012-2 - 2012-11 · 10 mos

Pre-sales Consultant, focusing on analysis of business processes and systems for financial environments, performing activities such as interviews and consulting with users, process mapping, analysis of requirements, functional modeling, definition scope, applications and processes, development of technical proposals and assessments of cost and profitability