Marcos C.

Senor Customer Service Specialist

Country

United States

City

La Puente

Industry

Retail

Skill

Automotive Parts, Customer Satisfaction, Mobile Phone Sales, Email Etiquette, English to Spanish, Vehicle Maintenance, New Hire Training, Hands-on Technical Leadership, Verification and Validation (V&V), Wage and Hour Laws, LTL Shipping, Customer Experience, Annual Reviews, Office Operations, Reporting & Analysis, Technical Support, Customer Support, Customer Retention, Customer Service, Microsoft Outlook

Experience

Senor Customer Service Specialist

Transamericanauto

2026-3 - Present · 7 mos

Gardena, CA

Inside Sales Specialist

Custom Wheel House

2024-5 - Present · 2 yrs 5 mos

United States

Sales Specialist

Custom Wheel House

2024-5 - Present · 2 yrs 5 mos

United States

Sales Agent

Method Race Wheels

2024-5 - 2026-1 · 1 yr 9 mos

● Customer service ● Phone sales ● Reply to emails

Just tires

Good Year

2022-2 - 2024-5 · 2 yrs 4 mos

United States

Assistant Manager

GoodYear /Just Tires

2022-2 - 2024-5 · 2 yrs 4 mos

● Manage vehicle repair appointments ● Sell recommended services and tires ● Manage technician work load ● Service advisor

Sales Associate

Transamericanauto

1999-2 - 2021-12 · 22 yrs 11 mos

Compton, California, United States

Customer Service Manager

Trans-American Auto Corporate Office

1999-2 - 2021-12 · 22 yrs 11 mos

● Run and analyze reports ● Reply to customer email inquiries ● Improve customer call experience ● Verify returns and refunds ● Hire and train new employees ● Write mid-year and annual employee reviews ● Manage employee hours and schedules ● LTL truck freight tracking,claims and B.O. ● Phone support for mail order and internet sales