Marco La Rocca

• Developed and executed negotiation strategies, securing agreements under optimal terms. • Conducted cost analyses and monitored supplier performance to ensure efficiency and compliance. • Identified and evaluated new suppliers while strengthening existing partnerships through global on-site visits. • Managed and processed purchase orders within the company’s ERP system. • Supported procurement and supply chain optimization initiatives to enhance overall operational performance.

• Development of optimized production schedules, considering customer order priorities, workforce availability, and machine capacity. • Dynamic adjustment of production plans based on new inputs from Sales, Logistics, and Operations teams. • Daily communication of production issues to relevant departments to ensure prompt resolution. • Completion of production reports and continuous monitoring of performance indicators (KPIs) to ensure operational efficiency and continuity.

• Defined and implemented tailored activation strategies for each client, including resolving complex issues and configuring solutions to meet evolving needs. • Ensured clients maximized the value of the solution and achieved a strong return on investment (ROI). • Maintained and expanded usage of the platform and new features across client accounts. Actively identified and qualified upsell opportunities and provided strategic recommendations. • Supported business leaders in managing their companies more effectively through actionable insights. • Served as the voice of the client by relaying feedback to product and technical teams, contributing to product development. • Shared expertise and best practices to continuously improve team performance and client success.

• Manage and be responsible for a customer portfolio • Answer our customers' requests (chat, email, phone) • Support and onboard new customers • Understand their business, their challenges and their needs • Develop personal relationship with users and decision-makers • Define and implement satisfaction and retention strategies • Prevent and minimize attrition • Detect cross-sell and up-sell opportunities and make your accounts grow • Improve our product and help our Product team by gathering feedbacks from customers • Maintain a high NPS • Contribute to the constant improvement of our processes, best practices and tools • Share your know-how and ideas to improve team performance

I have supported clients on projects centered around ecological transition, conducting detailed analyses of Sustainability Reporting and European directives related to NFI, in collaboration with the Green Transition Hub research center. Additionally, I have been instrumental in developing KPIs and interactive dashboards to track and enhance ESG performance.

I developed a decision-support model based on a capability-based logic to facilitate the transition towards a circular economy. This model helps organizations assess their capabilities, identify areas for improvement, and make informed decisions to move towards more sustainable and circular business practices. The approach focuses on optimizing resources, enhancing processes, and fostering long-term environmental sustainability.

I founded StudentLINK S.r.l., an innovative startup aimed at supporting and connecting university students throughout their academic journey. The goal of StudentLINK is to create a comprehensive platform that helps students navigate the challenges of university life by offering personalized support, guidance, and resources. This includes fostering connections between students, providing access to valuable academic and career opportunities, and facilitating peer-to-peer learning and collaboration. By leveraging technology, StudentLINK seeks to enhance students' academic experiences, improve their personal and professional growth, and empower them to succeed both during and after their studies.

A training program that complements the academic curriculum by providing the technical and soft skills necessary to work as a consultant in companies. Acquisition of new knowledge and experience through classroom lessons with industry experts, as well as meetings with CEOs and top managers.

• Developed custom, navigable linear dashboards tailored for LATI, designed to be integrated into an SAP Business Intelligence (BI) system. • Conducted an in-depth analysis of data integration and alignment of timelines for data collection in collaboration with the Finance team, ensuring seamless data flow and accurate reporting.

An incubation and mentoring program designed to support the development of a business idea, guiding it through the process of transformation into an innovative startup. The program provides strategic advice, practical support, and expertise across various areas such as business development, market analysis, and scaling strategies, with the goal of fostering the creation and growth of a sustainable and impactful startup.

I created a detailed marketing plan, which included designing and executing a campaign to support the plan's objectives. This process involved defining the target audience, developing key messages, selecting the right channels, and crafting compelling content. Additionally, I was responsible for developing a dedicated landing page, ensuring it was optimized for conversions, visually appealing, and aligned with the overall campaign goals.