Marco Wong

- Prepare sales presentations and solutions demonstrations as well as brand awareness and training events - Communicate and work closely with Product Managers regarding prospect enhancement requirements - Collaborate with the sales to generate proposals to articulate proposed solutions - Provide technical expertise in the pre-sales process in collaboration with sales team - Identify and qualify client’s business and functional requirements - Work with solution partners to find suitable products from strategic relationship - Conduct Proof-of-Concept (POC) - Subject-Matter-Expert (SME) for Palo Alto Network product - To carry out project deployment within allocated timeframe - To carry out standby duty rotations, on-call 24×7 operation support - Perform any other duties as assigned accordingly by the superior

- Plan, coordinate, and manage network security projects from inception to completion. - Develop project timelines, budgets, and resource plans. - Ensure projects are completed on time, within budget, and meet quality standards. - Design, implement, and maintain secure network architectures. - Conduct risk assessments and vulnerability analyses to identify potential security threats. - Implement security measures such as firewalls, intrusion detection systems, and encryption protocols. - Serve as the primary point of contact for network security issues, providing technical support and guidance. - Stay updated with the latest security trends, technologies, and best practices. - Provide training and mentorship to junior engineers and IT staff. - Work closely with cross-functional teams to ensure alignment on security objectives. - Communicate effectively with stakeholders to provide updates and report findings. - Prepare and present detailed technical reports and documentation. - Ensure compliance with industry standards and regulations (e.g., ISO, NIST, GDPR). - Develop and enforce network security policies and procedures. - Conduct regular audits and assessments to ensure adherence to security standards. - Analyze incident data to identify root causes and implement corrective actions.

- Manages and supervises project planning and execution. - Transform implementation designs into documented records for end users. - Deliver training and presentations to both team members and end-users. - Offer technical testing and assistance to pre-sales engineers and customers in configuring network setups. - Collaborate on technical communications with customers and partners to facilitate sales order closure. - Verify that the solution aligns with the customer's specific needs. - Collaborate closely with Level 2 support when issues are escalated to Level 3. - Cultivate strong relationships with customers and expertise in vendor management.

- Perform deep dive analysis of major outages. - Suggest preventive action plan and service improvement plan. - Ownership on actions items associated with RCA until implementation. - Managing break fix activities during incidents to provide any workaround solution incident. - Presenting incident summary to end user through email as required once critical incident is resolved.

- Effectively managed the design and installation of all system networks. - Tested, documented, and maintained all network components. - Performed life cycle upgrades of network infrastructure. - Researched and troubleshooted any network performance issues and worked to resolve them immediately. - Maintained an inventory of networking equipment and supplies. - Worked as a thoughtful and cooperative team member. - Integrated and enhanced existing network with suggested solution.