Marco Simonelli

Guiding the transformation of legacy Data Warehouses to a cloud environment, implementing strategies to improve data accessibility and analysis, including MLOps process for internal/external monetization. Developing strategic partnerships with technology vendors to ensure the adoption of the most innovative and cutting-edge solutions. Creating of a high-performance technology team, focused on timely delivery and effective project management. Overseeing the design, development and operations of legacy systems, based on premise infrastructure. 50 people located on Roma, Napoli, Bari, around 18Mln€ of third parties’ activities and licenses. Key Achievements • Leading the migration of 5% of corporate data to cloud platforms, reducing operational costs by 3,5%. • Implementing of Customer Data Platform solutions v1.0, significantly improving real-time analysis capabilities, enabling faster and informed decision-making. • Achieving 1pp increase revenues from selling/upselling/churn management

Design, Development and Operations of CRM & Billing Solutions for medium and large enterprise customer segments. Initiated a transformation program for new Sales & Customer Management based on Salesforce platform and Smart Reporting application based on Tableau solutions. The initiative is part of broader “journey to cloud” program which will lead to gradual migration of IT systems on cloud platforms. 80 people located on Roma, Napoli, Bari, around 24Mln€ of third parties’ activities and licenses. Key Achievements • Reduced Number Trouble Ticket per mounth by -18% of and resolution time by -13% • Reducing Application Development/Operational cost by 14% • Implementation of SalesForce/Tableau Competence Center up to 11 subject matter expert and developer

Ensuring, according with Procurement Department and IT Engineering Departments, the vendor contracts lifecycle management, including Group's software licenses management, by planning and monitoring activities in all phases of the related process, from sourcing strategies, designing service agreement and KPI/KPO, to performance monitoring with responsibility to control the right vendor fees and ensure the most efficient use of economic resources. Now, I have managed a team of 30 people located predominantly on Roma, around 2Mln€ of third parties’ activities, managing IT contracts volume about 300Mln€. Key Achievements • Reducing Application Development/Operational unit cost by 18% • Implemented control mechanisms and software sizing checks that resulted in an 27% efficiency gain in software development expenditure. • Renewal of contracts for Development and Application Management for a total amount of approximately 100Mln€

Defining standards and levels of security and resilience for the platforms / services of the CTIO department as well as the implementation plans for security and resilience measures, taking into account Cloud Transformation, Data Sovereignty and the recent regulations concerning the National Cyber Security Plan. During this time, I have managed a team of 15 people located on Roma, around 2Mln€ of third parties’ activities, identifying more than 30Mln€ of investment projects. Key Achievements • Implementation guide of Golden Power prescriptions regardiing Third Parties extra UE services • Design Framework to evaluate IT& Network Resilience Level and identifing design pattern to support Engineers’ jobs • 27% reduction in cyber risk exposure of applications

Application Operations of Usage Collecting & Mediation, Charging & Billing Prepaid and Postpaid, Credit and Fraud Management Applications. Introduced at first time Proactive Monitoring & ML adoption based on Kibana and Elasticsearch platform. During this time, I have managed a team of 80 people located on Roma, Napoli, Bari and Mestre, around 16Mln€ of third parties’ activities. Key Achievements • -27% of Number Trouble Ticket per mounth and -21% time to resolution • A 16% reduction in the preparation and collection time of retail invoices with a positive contribution to the cash flow • Reducing Operational cost by 18%

Technical Planning of Security Projects, managing about 60Mln€ (capex/opex) Design Processes, Developing Methodologies, Policies and Organizational Procedures contrasting threats and by developing, maintaining and improving Information Security Management System and identifying and adopting technical ad organizational measures for Telecom Italia Group. Support all company’s lines obtaining ISO270xx and PCI/DSS certifications by Risk Assessment, Business Impact Analysis and Security Assessment. Managing a team of 15 TI people located Rome.

Defining transformation path of IT coherently to the company’s position on following main topics: • Support Network Transformation and Delayering: decommissioning impact and plan for old PTSTN, ATM, SDH platform and enhancing IP platform and access network giving value to copper so far. • New Model of Equivalence in Wholesale area, responding to A428 Regulatory Prescriptions, identifying all impacts (organizational, processes, and technological) and planning specific projects. • Enhanced customer experience (Digital BSS, Digital Contact Center) • IT Architecture (Big Data, Service and Functions Virtualizations ad Orchestrations) • Methodology and Tools (Agile, DevOps,…) Many transformation projects have been defined for more than 300Mln€ of investments.

Design/Developing/configuring and Testing Credit/Fraud/Revenue Assurance and Billing Wholesale applications. During this time, I have managed a team of 120 TI.IT people located on Rome, Naples, Venice, Bari and around 11Mln€ of third parties’ activities.

Developing/configuring and Function/Integration Testing ERP applications (Account & Financial Control, Human Resources, Purchasing, Logistic, Energy, Security,…) for wireline and mobile internal staff. During this time, I have managed about 130 TI.IT people located on Rome, Naples, Turin and around 6Mln€ of third parties’ activities.

Developing/configuring and Testing Applications regardi Internet & Intranet wireline and mobile internet services, CRM&Billng wholesale services, Trouble Ticket Mgmt & DWH platform to support wireline delivery services for small, medium and large enterprise, and wholesale customer segments, HR & Purchasing ERP internal services. During this time, I have managed about 180 SSC people located on Rome and around 30Mln€ of third parties’ activities.

Software Factory Budget and Cost Control, Technical And Software Security Expertise, Development Environment Maintenance. During this time, I have managed a team of 30 SSC people located on Rome, Naples, Turin, Trento and around 3Mln€ of third parties’ activities.

Leading the transformation plan regarding CRM convergent platform about wireline and mobile services for medium and large enterprise customer segments. The program scope included Service Delivery reengineering, processes and systems. The program involved more of 600 IT people and other 500 of LoB people, with 120Mln€ of third parties’ activities. I have directly managed a PMO team with 20 people located in Rome.

Leading the transformation plan for the Billing convergent platform about wireline and mobile services for business and consumer customer segments. During this time, I have directly managed 15 IT people located on Rome and Naples and around 80Mln€ of third parties’ activities. He leaved program after reached out first milestone (fixed services of consumer segments).

Function & Integration Testing Billing and Credit Mgmt IT application domains for wireline and mobile services of Telecom Italia domestic market; During this time, I have directly managed a team of 40 IT persons located on Rome, Naples, Bari and around 12Mln€ of third parties’ activities.

Impact Analysis of Demand Request on BSS application domain (CRM, Billing, Credit Mgmt, DWH, Portals) of Telecom Italia domestic wireline services business unit; During this time Marco had directly managed a team of 25 IT persons located on Rome and around 2Mln€ of third parties’ activities.

In the following, the main activities: - Feb. 2002 – Sep. 2004 TelecomItalia, Wireline Services Business Unit, Rome, Italy. Design, Build and Test of the new Rating & Billing Platform – Wireline Services Business Unit over a three-year period. - Dec 2001 – Jan. 2002 Wind, IT Services, Rome, Italy Contributing to Wind IT Master Plan 2002 by an assessment of Wind Billing Platform and design evolution roadmap. - Apr. 2001 – Nov. 2001 Tele+, Milan, Italy. Project Leading for the Service Assurance and Revenue Realization for pay-TV and PPV services managed, supporting migration to new system platform. - June 1998 – Mar. 2001 Infostrada, Milan, Italy. Project Leading for Billing IT subproject to support the launch of voice services and the company start-up. - Sep. 1996 - May 1998 TelecomItalia, Rome, Italy. Contributing to the IT2000 Program Management of Telecom Italia projects, Reporting to Steering Committee - June 1996 - Aug. 1996 Pharmacia, Rome, Italy. Issues Tracking ad Resolution on system pharmaceutical platform.