Marco Sandoval
Customer Support Associate @ Underdog
About
I build digital communities through strategic short-form content and audience-driven storytelling. With 10+ years in customer experience and leadership, I understand how to serve people well. Over the past several years, I’ve applied that foundation to social media strategy, content creation, and digital growth. Results: • 1.8M+ views on TikTok • 134K+ likes, 10K+ shares, 10K+ comments • 223K+ YouTube views on my sports channel (500+ subscribers) • 50K+ additional short-form views on my personal channel I manage the entire content lifecycle — ideation, scripting, filming, editing, thumbnail design, publishing, and analytics review. I specialize in short-form video (YouTube Shorts, TikTok, Reels) with a focus on hooks, retention, and shareable storytelling. My background in leadership and operations gives me a strategic edge: I don’t just create content — I build systems, analyze performance metrics, and refine for scalable growth. Core focus areas: • Social Media Management • Content Strategy • Short-Form Video Editing • Digital Marketing • Community Growth My faith shapes how I work — with consistency, integrity, and purpose. I’m currently pursuing opportunities in Social Media Marketing, Digital Content Strategy, and Community Management roles. If you’re building a brand and want someone who understands both people and platforms — let’s connect.
United States
Uvalde
Marketing & Advertising
Customer Insight, Payments, Payment Systems, Payment Card Processing, Mobile Payments, Payment Card Industry Data Security Standard (PCI DSS), KYC Verification, Game support, Customer Service Representatives, Technical Support, IT Integration, Video Production, Video Games, Videography, Social Media Communications, Social Media Outreach, Social Media Blogging, Social Media Consulting, Marketing, Marketing Strategy
Experience

Customer Support Associate
As a Customer Support Associate at Underdog Fantasy, you assist users with account issues, deposits/withdrawals, contest rules, and troubleshooting technical problems. You provide prompt and professional support via chat and email, ensuring a seamless experience for fantasy sports and pick’em players. Your role involves problem-solving, clear communication, and maintaining a strong knowledge of the platform’s features and policies.

Customer Support Associate
At Underdog Fantasy, I work as a Customer Support Associate, helping users have the best experience possible with the platform. Whether it’s answering questions, fixing issues, or guiding players through features, I’m all about making things smooth and stress-free. With a focus on clear communication and quick problem-solving, I aim to keep users happy and engaged while representing the fun and friendly vibe that makes Underdog Fantasy stand out.

That Video Game Guy (Business)
That Video Game Guy
United States
An e-commerce business specializing in selling collectibles, video games, and trading cards on popular platforms like eBay, Amazon, and Whatnot has doubled its yearly sales in just one year. Skills gained are as follows: Business Managament, Accounting experience, online marketing

Appraiser
Uvalde County Appraisal District
Marco Sandoval's Contact Information
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