Marco Polo Gonzalez Zarate

Customer Growth & Retention • Grew key accounts by 20%+ through reliable on-time deliveries (95% OTD vs. 91% industry average) and customized solutions. • Served as the main point of contact for client escalations, maintaining 95%+ satisfaction. Financial & Contract Expertise • Managed the end-to-end commercial process for key accounts, from structuring RFQ responses and quotations to leading negotiations of final agreements, securing favorable terms & conditions and resolving claims. • Analyzed customer forecast data to identify variances, determine material liability, and align procurement strategies to prevent E&O. Operational Excellence • Prevented delays by securing backup suppliers for 15+ critical parts and fast- tracking engineering approvals. • Led daily cross-functional teams (production, engineering, planning) to resolve bottlenecks and production plans. • Tracked KPIs, drove corrective actions, and aligned execution with P&L projections for $1M+ programs. • Improved production yield by 3% and reduced cost variances (CTB) by 5% through daily data analysis and root-cause corrective actions. • Led the full product life cycle (PLC) for key accounts, overseeing all phases from NPI through mass production to end-of-life

I process quotes for costumers, I place costumer sales orders in our ERP (SAP), give follow up to sales orders from beginning till we ship it out. Attend calls by phone or conferences for costumer requesting, (ECN, expedites, demands changes from costumer, cancelation or NPI) from local as USA costumers. Active participation in productions plans ensure we are achiving our commits Participation in solve material shortages, side by side cases or proposing alternate items to our customers and get the approval. Negotiate extra charges for concepts as PPV, freight fees or changes in raw material prices Coordinate with QA, RMA, quality claims, PPAP and returns Manage OPOR, supply on demand (S&D) and Forecast

I am currently pursuing an MBA with a specialization in Finance, where I am acquiring advanced knowledge and skills in key areas such as financial management, investment, risk assessment, and strategic planning. My education is focused on developing a deep understanding of financial markets and the analytical tools necessary to make informed decisions in a dynamic business environment.