Marco Nguyen 阮晋才

• Research and identify potential suppliers and manufacturers. • Request and compare quotations, prices, and product specifications. • Negotiate pricing, payment terms, and delivery schedules with suppliers. • Evaluate supplier performance in terms of quality, cost, and reliability. • Develop and maintain strong relationships with domestic and international suppliers. • Conduct market research to identify new sourcing opportunities and cost-saving initiatives. • Coordinate with procurement, logistics, and sales teams to ensure smooth supply chain operations. • Monitor market trends, supplier capabilities, and material costs. • Ensure compliance with company policies, quality standards, and contractual requirements.

• Provide excellent customer support through multiple communication channels (email, chat, or socialmedia). • Actively listen to customer needs and offer appropriate solutions or alternatives. • Manage customer orders, track shipments, process returns, and assist with product information. • Handle complaints with patience and empathy, ensuring a quick and effective resolution. • Identify recurring issues and escalate them to the appropriate teams for improvement. • Stay up to date with product knowledge, company policies, and procedures. • Collaborate with team members to ensure a smooth and consistent customer experience.

- Property Assessment and Valuation - Market Analysis - Valuation Report Preparation - Compliance and Risk Assessment - Use of Valuation Tools and Techniques - Advisory Services - Ethical Standards and Integrity