Marco Mesen

Chief Technology Officer @ Iterum Connections | BPO | Contact center | Outsourcing

About

As the Chief Technology Officer , I lead the design and implementation of infrastructure solutions for global customers in the BPO industry, leveraging my expertise in cybersecurity, IT operations, and Six Sigma. I have over 6 year of experience in this role, and over 15 years of experience in senior IT positions. My mission is to create innovative and efficient IT systems that support the business goals and operations of BPO and its clients, while ensuring the security and reliability of the data and networks. I also oversee the development and standardization of the IT team across different countries and regions, including Panama, Mexico, Guatemala, Honduras, Dominican Republic, Jamaica, Costa Rica, Colombia, Antigua, and Uruguay. I am passionate about digital transformation, process improvement, and team collaboration, and I hold an MBA in Digital Business and an MSC in Cybersecurity.

Country

Panama

City

Panama City

Industry

Outsourcing/Offshoring

Skill

Cyber Defense, Cyber Threat Intelligence (CTI), Cyber Threat Hunting (CTH), Microsoft Azure, IT Strategy, Infrastructure Management, Customer Experience, Network Infrastructure, Cybersecurity, Information Security, IT Operations, IT Audit, Security, Infrastructure, IT Infrastructure Management, Budgeting, Management, Strategic Planning, Change Management, IT Service Management

Experience

Chief Technology Officer

Iterum Connections | BPO | Contact center | Outsourcing

2023-7 - Present · 3 yrs 3 mos

Panamá, Panama

Vice President IT LATAM

Alorica

2019-2 - 2023-7 · 4 yrs 6 mos

Panama

in charge of IT operations for LATAM, including Panama, Mexico, Guatemala, Honduras, Dominican Republic, Jamaica, Uruguay

IT Director EUS LATAM

Alorica

2017-11 - 2019-2 · 1 yr 4 mos

Panama

IT Director for LATAM and Caribbean in charge of the Infrastructure technology development and standardization, covering countries like Mexico, Honduras, Guatemala, Panama, Uruguay, Jamaica, Dominican Republic, Antigua.

IT Director LATAM

Concentrix

2014-4 - 2017-11 · 3 yrs 8 mos

Costa Rica

Infrastructure technology development for Brazil, Uruguay, Colombia, Nicaragua, Costa Rica. responsible for IBM CRM business transition to Concentrix. Spear Head of infrastructure and architecture team, serving multiple clients across the region.