Marco Alexander

Was a short-term project to build a new Enterprise division in the FinTech Merchant sector and bring on New Partnerships within the retail and hospitality sector and engage with C-suite level executives and build up the new sales as well. Organised all the New Partners that aligned with the business and managed all the sales expos to gain new business.

• Managed strategic sales growth initiatives for PowerBoard, an eCommerce single integration solution at Commonwealth Bank. • Developed and executed sales strategies to drive merchant acquisition and revenue growth. • Analyzed market trends and competitor activities to identify new business opportunities. • Collaborated with cross-functional teams to optimize product offerings and enhance customer experience. Achievements: Nominated for Everest Award for Innovation within first 4 months.

• Spearhead end-to-end client relationship initiatives, encompassing account planning, opportunity management, and proposal development for key clients including ANZ Bank Australia & Pacific, Advam TNS and New Zealand region. • Conduct comprehensive client environment analysis, including competitor assessment and positioning to deliver tailored solutions aligned with Ingenico's offerings. • Lead contract negotiations and manage change requests while ensuring compliance with SLAs and client satisfaction targets.

• Managed corporate and institutional client portfolios, focusing on retention, cross-selling, and revenue enhancement strategies. • Provided leadership in the absence of the Head of Account Managers, overseeing a team of two staff. • Collaborated cross-functionally with sales, engineering, and marketing teams to optimize client engagement and enhance product value propositions

• Oversaw the account management of Australia Post prepaid products and National Australia Bank prepaid Travel Card. • Coordinated with internal stakeholders to ensure alignment on product strategy and marketing initiatives.

• Cultivated deep customer relationships within key accounts, driving brand enhancement and promoting product offerings. • Exceeded acquisition targets consistently, achieving notable milestones in new accounts acquired and billed business. • Played a pivotal role in promoting linked card programs in distribution channels, significantly contributing to revenue growth.

• Acquired customers in the mid-market segment, promoting American Express Business card offerings. • Demonstrated excellence in managing customer expectations and identifying opportunities for business expansion.

• Fostered strong relationships with key stakeholders within Metcash, driving business growth and enhancing brand presence. • Promoted and delivered linked card programs, effectively managing customer expectations and ensuring satisfaction.

• Acquired new business for in-house and short course training, managing project delivery and contractual arrangements. • Demonstrated proficiency in stakeholder management and project coordination to ensure successful outcomes