marc kress

Coordinated interviews, training and promotion of all employees. Accountable for budget, inventory and projected sales reports to upper management. Selected to the Assessment Team to understand and reduce customer complaints and claims. Improved processes and reduced complaints and claims by approximately 15% annually. Earned a Top 50 Store Award based on sales, lack of claims, exceptional customer and employee satisfaction. Simultaneously managed two service centers; both met projected sales volumes and neither exceeded the expense plan.

* Provide a forum to help people get back to work in the Rochester, NY area by: * Bringing in Subject Matter Experts on assorted career search strategies and * Providing the seeker with tools to assist in their career search * To instill confidence in those participating in the Network to realize their own goals.

Equipment Transportation Planner/Analyst, 2007 – 2009 Coordinated all logistics for the transportation of equipment from the company’s warehouse to various locations, including Mexico and many US locations. Maintained suppliers routing guide publication and clarified any questions from suppliers. Backed up other team members as needed. Freight Payment Analyst, 2004 – 2007 Researched and resolved vendor and internal customer inquiries about invoice payments. Processed vendor invoices with contractual payment terms. Assisted and backed up all team members as needed. Equipment Administrator, 2000 – 2004 Reconsigned field inventory of new, failed-trial and used equipment. Mentored and backed up all new team members. Provided service managers, transportation companies and sales representatives assistance in resolving customer satisfaction issues. Technical Customer Support Representative, 1996 – 2000 Fielded calls from customers about their office equipment and performed diagnostics over the phone to resolve concerns.

My Philosophy: “Treat your clients the way you would want to be treated” Buying a home can be a very exciting and yet stressful time in one’s life. I wish to provide professionalism, open communication, honest, prompt service and exceptional listening skills through the entire process. My dedication, enthusiasm and hard work will help make your real estate dreams become a reality. Please allow me to assist you with your all real estate needs GRAR - Member, Greater Rochester Association of REALTORS® NYSAR - Member, New York State Association of REALTORS® NAR - Member, National Association of REALTORS®

* Conduct risk assessment of user Computer Access Request (CAR) Forms * Assess user request for security access against established security policies * Obtain appropriate approvals and provision approved security access within established levels of service (LOS) * Provision access within established controls to minimize and eliminate risk * Adhere to and disseminate IT Security policies, procedures, standards and guidelines * Assist in the development and implementation of security awareness programs and education

DJ - 1987 to 1989 Production Director - 1987 to 1988 General Manager - 1988 to 1989 Activities and Societies: WMCC Radio Station