Marcin Kozłowski

➢ Microsoft Azure (maintaining the cloud env. users,groups 2FA etc) ➢ Administration of AD, Azure AD ➢ Creating and maintaining a Hybrid env. AD->AAD ➢ Windows 10,11, Server 2012/2016/2019, Mac OS, ➢ Creation documentation (WIKI) ➢ Administration of Microsoft Office 365, Teams, Exchange, Intune, ➢ configuring, and supporting Teams conference rooms ➢ Jira system ticket (+ supporting C-level users )

1/2/3 Line Support IT (Receive, register and resolve end-user technical and / or application support requests - ServiceNow ticket system.) ➢ Microsoft Azure (Administration and ongoing support of Azure products, creating, configuring new VMs, users, etc) ➢ AD administration, Azure AD ➢ Windows 10,11 Mac OS, Linux Ubuntu (supporting end users) ➢ Support of network infrastructures (cables, switch, setting up ports, WLAN, VLAN, VPN) ➢ Creation of documentation ➢ Administration of Microsoft Office 365, Teams, Exchange ➢ Leading German Team, sharing knowledge, onboarding new colleagues ➢ Intune, Exchange, O365

➢ 1/2 Line Support IT/ Service Desk (Receive, register and resolve technical and/or application support requests from end-users.) ➢ Support mailbox such as, Imap server mail ➢ Support with Active Directory (permissions for users, etc) ➢ AWS (Administration and ongoing support of Azure products, creating, configuring new VMs, users, etc) ➢ Incidents and Service Requests Management ➢ technical support on Windows 7,10, Mac OS, Linux Ubuntu ➢ Resolve and/or troubleshoot basic technical problems with Local Area Networks (LAN), WiFi, VoIP, and other services

*Helpdesk / Support IT/ Service Desk, Jira (Receive, register and resolve technical and/or application support requests from end-users.) *Support mailbox such as Microsoft Exchange, Imap server mail *Support with Active Directory (permissions for users, etc) Remotely Support via TeamViewer, TightVNC or RDP (provides a user with a graphical interface to connect to another computer over a network connection.) * Preparing Laptops Windows Server administration (installation, add/remove users/ permissions) *Helping with computers problems with Windows XP/7/8/8.1 (installation, reinstallation of system, installations a required programs, problems with connection to the internet, connecting Printers) *Resolve and/or troubleshoot basic technical problems with Local Area Networks (LAN), WiFi, VoIP, and other services *Provide technical assistance and support for incoming requests and issues related to computer systems, software and hardware to the end user’s satisfaction and in certain SLA. When unable to resolve, escalate to second or third level in accordance with escalation processes and knowledge base. Follow up with customers to ensure issue has been resolved. *Support via Microsoft Lync (installations, etc ) Android (support, installation, update, upgrade, etc.) *Maintain inventory of all equipment, software and software licenses - Expand the knowledge base, create technical documentation and user manuals

➢Preparing Test cases (TestLink) ➢Exploring texting, reporting bugs(bugtracker: Mantis) ➢Preparing a Test Plan (according to the IEEE 829) ➢usability testing of the apps, web pages

deutsch: IT Suporter * Helpdesk / Support IT/ Service Desk (1st line support, die Übernahme, Umsetzung berichtet Ausfall von Niederlassungen) * Hilfe mit Software Problemen (Mac OS/ Chromebook OS/ Linux OS /Windows 7/8/8.1) * Klassifizierung der Einreichungen für 2. und 3. Linie der Unterstützung * Support-Mailbox wie Gmail server , IMAP Server-Mail english: * Helpdesk / Support IT/ Service Desk at Techstop in Google Office * Support with Active Directory (permissions for users, etc) * Preparing Laptops with Linux / Mac OS / Windows 7 system (installation, support ) * Helping with computers problems with Mac OS/ Chromebook OS / Linux OS /Windows /7/8/8.1 (installation, reinstallation of system, installations a required programs, problems with connection to the internet, connecting Printers) * Classification of the submissions for 2nd and 3rd line of support. * take care of of GVC /VC rooms

deutsch: Ingenieur der IT-Administration * Helpdesk / Support IT/ Service Desk (1st line support, die Übernahme, Umsetzung berichtet Ausfall von Niederlassungen) eine grundlegende Erfahrung mit Hyper-V * Hilfe mit Software Problemen (Windows 7/8/8.1) * Remote-Support über Teamviewer bietet TightVNC oder UDP (ein Benutzer eine grafische Schnittstelle, um Verbindung zu einem anderen Computer über eine Netzwerkverbindung.) * Klassifizierung der Einreichungen für 2. und 3. Linie der Unterstützung * Support-Mailbox wie Microsoft Exchange, IMAP Server-Mail english: * Helpdesk / Support IT/ Service Desk (1st line support with ServiceDeskPlus application) * Support mailbox such as Microsoft Exchange, Imap server mail * Support with Active Directory (permissions for users, etc) * Remotely Support via TeamViewer, TightVNC or RDP (provides a user with a graphical interface to connect to another computer over a network connection.) * Preparing Laptops with Linux system (installation, support ) * Helping with computers problems with Windows XP/7/8/8.1 (installation, reinstallation of system, installations a required programs, problems with connection to the internet, connecting Printers) * Classification of the submissions for 2nd and 3rd line of support. * Support via Microsoft Lync (installations, etc )

deutsch: Spezialist für Informatik * Helpdesk / Support IT/ Service Desk (die Übernahme, Umsetzung berichtet Ausfall von Niederlassungen) * Verwaltung von Windows-Servern (2003/2008, Installieren ganze System (Hinzufügen, Entfernen Konten, Hinzufügungen einige Rollen auf diesen Konten (RDP, um einige Richtungen in System, Hinzufügen / Widerruf Berechtigungen, um Dateien, Ordner usw.) * Reparatur von Computeranlagen und Informationssysteme * Die Unterstützung von Benutzern in Zweigstellen, die Unterweisung in Sicherheit, Einsatz von Computer-Ausrüstung, die Grundsätze des Datenschutzes und der ordnungsgemäßen Verwendung von Software, die Grundregeln der über das Netzwerk sowie Diagnostik. * Kenntnisse über Fragen im Zusammenhang mit der Erstellung, Konfiguration, Überwachung, einschließlich LAN Anbindung an das Internet. Kenntnisse der Netzwerktopologie english: * Helpdesk / Support IT/ Service Desk (implementation of applications from employees (Remote and local), help for problems such as hardware, software (, etc.) * Repair of computer hardware and computer systems, * Support mail servers such as: Exim, Zimbra (installations, configuration, support) * Providing assistance to users in branch offices, to provide instruction in safety, * Maintenance of computer hardware, data protection principles and proper Operation of the software, the basic rules of using computer networks as well as Diagnostic., * Windows Server administration (installation, add/remove users/ permissions) * Knowledge of issues concerning the creation, configuration, monitoring LAN, * Including connecting them to the Internet. Knowledge of Network topology. * Connecting cameras to the monitoring system