marcia peterson

Worked closely with professors and publishers to order correct corse material for each class and design lists of required and optional reading materials. Some responsibilities include: Assisting students in finding the correct materials for courses, daily verbal and written communications regarding textbook purchases and rentals, and maintaining and updating store inventory of over 500 textbooks as well as school merchandise.

As a quick service restaurant cashier, one must operate a cash register and credit card machines in an accurate and efficient manner as well as providing guests with excellent and friendly service. Must have extensive knowledge of menu and the ingredients in each item to provide guests with the most accurate information regarding food allergies. Some responsibilities include: Initiating communication and suggesting different menu items, working with fellow cast members to create magical moments for guests, and ensuring that every guests receives the correct order in a timely and friendly fashion

Responsible for performing kitchen and service functions simultaneously while providing guests with excellent service and quality food in a clean, safe environment. Some responsibilities include: Interacting with guests to take correct orders and provide outstanding guest service, preparing food in a timely and safe manner, and obtaining food handler card and ServeSafe Manager certificate.

Guest Relations Associates handle ticket transactions including advanced sales, group sales, complimentary tickets, season tickets, and ticket problem reconciliation. Guest Relations Associates also listen and respond to all guest concerns, including park information, compliments, and complaints received in person or on the telephone. Some responsibilities include: Handling large cash transactions over $30,000, managing guest concerns in a friendly and helpful manner over the phone and face-to-face, and having the ability to stay calm and collected in stressful situations.

The Ritz-Carlton Hotel Company sets the gold standard in luxury hospitality worldwide. With an unshakeable credo and corporate philosophy of un-wavering commitment to service, both in our hotels and in our communities, The Ritz-Carlton has been recognized with numerous awards for being the gold standard of hospitality.

This leadership position within the Guest Relations department of Disneyland is a vital operations role. As working lead and trainer, I strive to be a source of inspiration for my cast members and always make an effort to lead by example. During the daily operation I am responsible for up to 25 cast members at a time and have to be able to creatively combat any staffing issues. I am also responsible for assisting guests with elevated guest concerns in a professional and appropriate way, as well as mentoring and coaching cast members on proper location procedures.