marcelo malaquias

field services coordinator

About

Working for 19 years in IT, in Services Management, Outsourcing, Operations, Projects, Governance and IT Infrastructure, I had the opportunity to lead excellent IT teams, with which I was able to apply acquired knowledge and mainly learn a lot with all of them . I participated in projects of high investment and comprehensiveness, critical operations 24x7x365 (NOC / Data Center), support bilingual Latam to more than 10,000 users. I am currently part of the Telematics Division of the Military College of Salvador, in a temporary contract, where I contribute to the support sector through control of metrics, administration, classification and ticket management and preventive management of college assets.

Country

brazil

City

salvador

Industry

information technology and services

Skill

itil, linux, sistemas operacionais, microsoft windows, infraestrutura, active directory, microsoft sql server, cobit, servidores, microsoft excel, dos, operating systems, security, windows, scrum, six sigma, bmc remedy, english language skills, servidor windows

Experience

analista de pesquisas

painel brasil instituto de pesquisa

2001-6 - 2004-3 · 2 yrs 10 mos

assistente de informÃ tica

faculdade baiana de ciências - fabac

2004-4 - 2005-9 · 1 yr 6 mos

supervisor de ti

instituto de gestao e humanizacao igh

2015-11 - 2016-5 · 7 mos

Management of the IT sector of Hospital Regional Justino Luz , infrastructure, servers, telephony, CFTV, training.

field services coordinator

solutis tecnologias

2019-8 - Present · 7 yrs 2 mos

analista de suporte

exército brasileiro

2017-2 - 2019-2 · 2 yrs 1 mo

Technical support team management supporting all CMS faculty, support call follow-up, SLA, responsible for the support and maintenance sector, management of routing systems, radios, e-mail and call opening.

coordenador de service desk

stefanini

2012-3 - 2014-11 · 2 yrs 9 mos

Responsible for outsourcing critical IT infrastructure operations (NOC / Data Center (24x7), systems, shopfloor, network infrastructure, Service Desk, Field Service and VIP service) to over 10,000 users for the Ford Motor Company; Audit of internal controls, process control, KPI's, SLM and risk and conflict management; Leadership of diverse projects acting under the best practices of project management (PMBOK), Microsoft Project, Microsoft Visio and governance (ITIL and COBIT). Development and monthly presentation of operational reports and high level management reports. Daily and monthly notes and checks with the Personal Department. Monthly evaluation of analyst behavior and performance.

coordenador de suporte e infraestrutura

exército brasileiro

2005-10 - 2011-10 · 6 yrs 1 mo

Infrastructure administration. Supervision of the support team. Establishment of goals, guidelines, priorities and budgets focused on Information Technology. Administration and maintenance of the LAN network, servers, telecommunications and infrastructure. Management of user groups (profile, permissions), user support. Administration and support of the operating environment and Linux servers (Debian, Ubuntu), responsible for updating and monitoring the website.