Marcelo Caetano

• Provide customer support, rheology, thermalphysical properties, calibrate, diagnosis and repair, and use all currently supported thermal and microcalorimetry instrument models and accessories. Gain a working knowledge of applications for these products. • Provide detailed training to customers after installation, instructing them on hardware and software operation. • Prepare a variety of reports and paperwork to document work in progress, completed work, and other necessary tracking paperwork; submit required paperwork on a timely basis to department management. • Maintain up-to-date manuals, service tools, service documentation, inventory levels and other materials needed for effectiveness. • Establish and maintain prompt professional communications, both written and verbal, with customers and internal resources. • Provide information to customers regarding service products and offerings; effectively sell service products and contracts.

Analytical Instrumentation

Main Activities Performance of external services of Preventive Maintenance, Corrective, Operational Qualification and Performance Qualification of Liquid Chromatography (HPLC Hitachi - LaChrom and Elite LaChrom ) with EZChrom Elite software and spectrophotometer UV / VIS / NIR and Fluorescence Hitachi, following the metrology guidelines approved by INMETRO , budgeting, Software Validation, Operational Training in industrial and scientific analytical instruments. Performance of working analysis of the process and use of peripherals in the application, giving support to the Department of Application in elaboration of methods and system configurations among the electronic instruments with software. Acting in the segment of quality control of pharmaceutical, chemical, petrochemical and food.

Main Activities: Diagnosis and repair of equipment sent for repairs: centrifuges - Hermle, conductivity meters, pH meters, ion selective meter, hydrometers, titrators - METTLER TOLEDO, spectrophotometers and single beam dual-beam optical - UV / VIS, UV / VIS / NIR - HITACHI and Micronal , flame photometer - Micronal Fluorescence Spectrophotometer - HITACHI Preventive and corrective maintenance, , qualification and field calibration and internal domestic equipment (Micronal) and imported (represented). Revision of received equipment for demonstration(inventory). Technical evaluation (budget) of equipment - internally and externally. Technical support, training and customer service and sales department (salespeople, product managers and product specialists).