Marcello Goncalves

Maintenance and Repair - Operations Latin America Compliance - Procurement Manager. I work for CARU containers, a global container trader, founded in 2000. With Dutch grassroots. We make buying and leasing of containers easy, fun and accessible. CARU operates with small teams all over the world. USA, Latin-America, Europe, Middle East….. and still growing. Our common drive is to shape the (used) container trading industry. We embrace new technologies, develop new markets and explore new ways of trading. Whether it is for use, re-use or recycling. Our vision for the future is: No empty container! That’s why we keep movements as local and climate neutral as possible. People are at the heart of our business. We really care about our relationships. That makes our company entrepreneurial, reliable, and warm- hearted at the same time. Together we strive to grow and develop. Not only for people, but also for the planet. Aiming to become a B-Corp organization by 2024. Want to join? Let’s connect!

At IICL, responsible for Dry Van Containers training in whole Latin America. At Rio Container, responsible for Technical and Operation / Resales for Americas

Technical and Operations:  Responsible for Technical and Operations Department in all South America  Hired, managed, negotiated contracts and maintained depot network ensuring Florens Compliance & Quality Standards.  Conducted physical and technical audits and training on inspection and repair standards (ensuring correct application on CIC criteria ) to depots, keeping repair estimates more accurate, improving results. Led training the depots in estimate production.  Assured that Florens depots kept the target on M&R cycle, reducing it from more than 100 to less than 30 days. Also due to our very good relationship with South America shipping lines and with close contact with them to get user approval and pressing depot to repair the approved units.  Assured that all Florens’ depots followed the criteria, with constant visits and daily contact, hearing their need and finding solution together, educating them on how to apply the Florens’ technical procedures, and the importance to use the correct material for container repairs.  Educated depots on how to apply the IICL criteria for repair units.  Made our depot inspectors aware of the needs to use the correct tools.  Supported depots and customers in solving disputes.

 Led business development and customer relations ( leasing and shipping lines satisfaction ) .  Improved depot financial position from a loss in 2006/2007, to an annual profit of almost R$ 1 million Reais-Brazilian currency (around USD $500,000.00 - exchange rate was R$2.00 each USD 1.00 ) , just with empty container movement.  Provided consulting services to the customer base on M&R issues regarding Dry Van and Reefer issues.  Trained the shipping lines exporter companies on best practices for the use of Containers Dry in how to handle cargoes inside the units, and how to correctly use the reefer containers, such as ( ex. Not running the units with doors open ).  Led depot fee negotiations with leasing and shipping lines.  Developed a fair repair table with leasing and shipping lines, that attended all parties.  Improved audits and survey, resulting in accurate repair estimates. Leading depot inspectors training in customer-specific inspection criteria.  Raised awareness of depot repair quality, and the benefits that it would bring to the company.  Conducted thorough market research with the goal to find new customers ( CMA-CGM, Maersk, MSC, HSued, Hapag Lloyd, Grimaldi and others ).  Conducted monthly meetings with customer managers and operational people and surveyors in order to ensure that high quality standards were being met.

 Headed, along other two people, the foundation of CMC International in South America.  Traveled throughout the country in order to present the new company to the market.  Conducted on-site audits around South America with customers to ensure the quality of their depots.  Improved depot service quality through constant visits, educating them on how to apply the customer criteria.  Kept close contact with shipping lines and leasing companies.

 Audit front line in Brazil.  Supported lines and leasing managers to solve disputes.  Jointly led inspection and audits with leasing and shipping lines.  Managed quality standards in all depots operation for Shipping Lines in South America.  Responsible for repair table revisions / tariffs.  Managed depots’ compliance of shipping lines policies and criteria in service performance, repairs and inspections.  Supervised and trained depots’ personnel on how to apply shipping lines inspection criteria.  Analyzed and verified repair estimates, approved or requested on-site inspection.