Marcellina Manzanet-Schmidt, MHA

·        Rotate across Executive Vice President portfolios to gain enterprise-wide exposure to hospital operations, strategic planning, performance improvement, and executive decision-making processes. ·        Support Surgical & Procedural Services Operations through management of a six-project portfolio focused on operational efficiency, workflow optimization, regulatory readiness, and strategic implementation. ·        Serve as project manager for multiple cross-functional initiatives, coordinating project timelines, stakeholder engagement, communications, and implementation efforts across interdisciplinary teams. ·        Spearheaded an organization-wide relationship-building initiative in collaboration with community partners to strengthen external engagement and cross-organizational collaboration. ·        Developed and implemented a division-wide engagement and accountability program within Surgical & Procedural Services to improve workplace culture, operational performance, and compliance outcomes. ·        Analyze operational, quality, and compliance data utilizing Epic and Qlik platforms to monitor key performance indicators and identify opportunities for improvement. ·        Monitor and report on metrics including PPE compliance, medication scanning, procedural timeouts, expired inventory management, punctuality, and FCOTS. ·        Support executive and departmental leadership through development of presentations, reports, dashboards, and strategic communication materials for leadership meetings and professional conferences. ·        Assist with Joint Commission readiness efforts through policy review coordination, action planning, sustainability tracking, compliance monitoring, and division-wide communication initiatives. ·        Collaborate with clinical, quality, operational, and administrative stakeholders to drive process improvement, operational optimization, and strategic initiatives across the organization.

• Created a niche focus for the Carolina Center of Medical Excellence Foundation, aligning healthcare philanthropy efforts with Constellation’s Center of Innovation focus areas, and developed grant management tools • Built a referral pipeline and designed a cohort learning community model to strengthen potential partnerships and future investments • Developed a heat map using Tableau to analyze and compare focus areas with rural and sparsely suburban regions in North and South Carolina • Co-authored a presentation for the National Association of Directors of Nursing Administration (NADONA) conference on mastering customer service expectations for nursing homes in a changing environment • Coordinated and documented intern cohort meetings, contributing to the development of a team charter and fostering a sense of community and support among remote interns • Transformed broad objectives into detailed SMART goals for Alzheimer’s Disease and Related Dementias (ADRD) action coalition, enhancing goal specificity and actionable steps

• Support and assist 40+ laboratory technicians with daily operations including, but not limited to, supply maintenance, project management and chart prep to ensure project and department integrity • Identified an opportunity to improve market presence across clinical laboratories, partnered with executive stakeholders to design campaigns and examine risk, and deployed weekly social media initiatives to highlight and promote clinical laboratories work gaining leading towards increase in funding and awareness in project work • Instituted and implemented a systematic filing protocol for all orders, enhancing accessibility to critical information and streamlining data retrieval processes • Act as a liaison between multiple clinical and administrative departments in order to ensure smooth coordination of tasks and information flow for optimal efficiency and productivity within the organization • Orchestrated and executed an annual holiday celebration, demonstrating coordination skills and strategic budget management to enhance team morale through well-planned and engaging festivities. Implemented effective internal communications strategies to foster a positive and inclusive atmosphere during the event

• PSR Intern focused on supporting MAs and in clinic staff completing daily operations • Assisted managing provider to provider referrals to ensure patients received the specialty care they needed in a timely manner • Supported the authorization process by working between specialty care providers and payers to complete the authorization process mitigating financial risk to both providers and patients • Supported the billing process by managing and analyzing billing data, addressing inquiries from patients, and efficiently navigating follow-up procedures for denials

• Supported daily front-end and food service operations in a high-volume customer environment • Maintained compliance with cleanliness, food safety, and operational standards while managing multiple priorities simultaneously • Processed customer transactions accurately and efficiently while delivering professional customer service • Collaborated cross-functionally with team members to maintain workflow efficiency and operational continuity during peak business hours • Assisted with inventory stocking, organization, and operational readiness of the store environment

• Coordinated daily scheduling, logistics, and operational support for a multi-child household in a fast-paced environment • Managed time-sensitive errands, transportation coordination, and administrative tasks while maintaining organization and efficiency • Handled confidential personal and business correspondence with discretion and professionalism • Supported household operations through prioritization of competing responsibilities and proactive problem-solving • Developed strong communication and interpersonal skills through ongoing interaction with family members, schools, and external vendors/services