marcela lopez

* Increasing external and internal customer satisfaction by providing first point of contact for services, information, complaint resolution and overall customer service. * Proactively managing individual claims from notification to closure * Answering all inbound call types in accordance with the Customer Service Quality Assurance Program * Adhering to Metcash policies and procedures * Maintaining accurate customer records * Liaising with internal customers and other entities related to Metcash. * Ensure core values of the Company are up held at every interaction. * Excellent verbal and written communication skills * Excellent ability to analyse information and make appropriate decisions and suggestions * Daily use of MS Office applications

Assisting potential and exisiting clients, with weight loss, motivational & program queries. Providing education on Nutrition on a one on one basis (20 minute consultations) and group settings on a monthly basis "motivation nights".

* Currently working closely with the State Buyers for Non Food, Tobacco, Breakfast lines and Beverages, daily task include ensuring all systems & promotions are maintained current & accurate. * Processing reports & document preparation utilising various Microsoft platforms as required for the state buyers and suppliers alike. * Performing various Promotions roles such as and not limited to: * Preparing Weekly Promotional Documents * Store advices - Tobacco & Grocery * Store and Supplier Credits * Weekly Store Allocations * Compliance checks * A high attention to detail with a strong focus on customer relations with suppliers & retailers are maintained on a daily basis.