marcel combee

Together with a friend, we had the opportunity to start our own sports (running) shop. A huge challenge to build something from scratch. Together, we were responsible for purchasing, sales, marketing and any other Business. Today, the shop is called All4Running and is still very successful.

* Responsible for Management of the European Customer Service and Shared Service Center. * Establish and lead a high performance Customer Service team and Shared Service Center, in order to meet and exceed customer expectations (in total 25 team members, 4 direct reports) * Member of Leadership Team * In 2011 super user and Business sponsor for SD during EU SAP AFS implementation project, 9 month international project (US/EU/Asia); spent time in US office during blueprint and testing phases

* Responsible for Management of European Customer Service. * Establish and lead a high performance Customer Service team (5 – 14 team members, 3 direct reports) * Member of Management Team * Aligning procedures with parent company in US, (SOX) * Integration of new brands into the organization (Keds, Sperry Topsider and Robeez) * Establish new CS teams due to new brands including Ecom

* Responsible for Management of Customer Service Saucony Benelux. * Leading Customer Service team Saucony Benelux (3 team members) * Control of all activities and goals/KPI’s Customer Service reps * Control on planning shipment orders * Partner with distribution center to monitor inbound receipts, outbound expectations * Partner with Saucony sales team to identify and service customer needs to increase customer satisfaction and improve service efficiencies

* Serve customers by providing service information and selling Saucony shoes and apparel in the Benelux market. * Receive and process orders, returns and credit memo’s in ERP system * Create delivery runs and release to warehouse * Inform warehouse manager on volume of delivery run * Supports warehouse with special customer requests (VAS) * Control shipped goods and print invoices

* Responsible for Management of Customer Operations Benelux. * Establish and lead a high performance Customer Operations team * Member of Leadership Team * Successful market transition of Converse Benelux * Optimize SAP system from SD perspective after implementation March 2015 * Testing and governance of system enhancements * Translate business needs to a solution within SAP * AFS

* Responsible for Management of Customer Operations Northern Europe. * Establish and lead a high performance Customer Operations team * Member of Northern Europe Leadership Team * Market transition of Converse Scandinavia * Optimize SAP system from SD perspective after implementation March 2015 * Testing and governance of system enhancements * Translate business needs to a solution within SAP * AFS