Marc Laks

Experienced Global Warranty Manager specializing in warranty operations, demand planning, and service support within large-scale data center environments. Responsible for leading global warranty programs supporting enterprise and AI infrastructure, ensuring high service levels, parts availability, and operational continuity across multiple regions. Key responsibilities include forecasting warranty demand, managing service inventory and spare parts strategy, analyzing failure trends, and coordinating cross-functional support for critical data center hardware. Partner closely with supply chain, engineering, field service, and logistics teams to optimize warranty performance, reduce downtime, and improve customer satisfaction. Expertise includes: Global warranty operations management Demand planning and forecasting Data center hardware support AI and high-performance computing infrastructure Service parts inventory optimization Failure analysis and trend reporting RMA and reverse logistics management Supplier and vendor coordination KPI development and operational reporting Cross-functional global team leadership Proven ability to support fast-paced hyperscale and enterprise data center environments while balancing customer expectations, operational efficiency, and cost control.

• Developed procedures for the planning/forecasting and purchasing departments overseeing $170MM cost of goods to maximize service levels and margin, while minimizing overstocks. Saved over $20 million in margin while improving turns and reducing overstocks. • Designed multiple Access databases to improve efficiency for planning analytics, forecasting, and purchasing. Created a data warehouse within access for analysis and reporting. • Financial analysis of inventory would perform category P&L . Would look at sales performance, margin, turns, markdowns, top price points and trends by major, minor and subclass • Based on margin targets and competitive analysis, developed Price targets for items. Also created an excel file for users to be able to see if the item is meeting the company’s metrics based on costs. Created direct expense targets. • Creative “out of box” thinker in the development of initiatives and looking at ways to improve the current process , Provided department with long term strategic goals, insuring progressive, proactive purchasing/forecasting techniques and methods • Supervised a team of 12 employees in demand planning and purchasing that managed 12 different product categories • Implemented two MRP/ERP systems for purchasing and forecasting. The most current MRP/ERP based system is from Softvision/Cognizant. Worked with cross functional team to develop the design / expectations and was responsible for testing and rollout • Defined and implemented a product planning system with Softvision/Cognizant. All the requited custom work was rolled into their product for other customers. This was a demand planning system I was responsible for all the project management • Worked with IT and fulfillment to capture all the costs for an item based on costs being either imported from overseas or a domestic item, such as warehouse costs, customer service costs, returns, outgoing costs etc. to be able to calculate the direct expense/margin at a sku level.