Marc Hayes

•Execute seasonal recruitment plan for NSW recruitment of 350 candidates. •Facilitated National Recruitment training for Area Managers •Implemented new recruitment process and new documentation across company and aligned all Job descriptions. •Ownership of NSW HR concerns and issues. •Liaise and negotiate with clients •Negotiated contract terms and service agreements to meet sales quotas and adhere to client budget constraints. •Communicated with account holders to define and strategies needs, business requirements, and expectations. •Addressed escalated customer issues and leveraged resources to implement actionable solutions. •Lead a Team of Area manager to achieve Sales, Client and Team goals •Facilitated training for NSW Area Managers. •Oversea training of all NSW Region Team members over 350. •Client management -implementation of all requirements for each Store. •Identify and Implement process improvements for clear performance standards to achieve Targets and customer service standards. •Leadership, motivation and support for all Area and Set Managers, HR issues, performance, and sale issues. •Ownership of NSW complaints concerns and issues

•Relationship building with business partner and candidates. •Matching the skills and culture with the candidate and the company •Pipeline creation for further roles. •Facilitating the candidates through the recruitment journey. •Generated specific candidate pool for opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments. •Explained all human resources policies, procedures, laws, standards, and regulations to each employee and manager. •Hired employees and initiated new hire paperwork process. •Verified applicant references and employment details following all compliance framework. •Evaluated strengths and weaknesses of candidates through effective screening processes. •Established reputation among clients for possessing extensive candidate network and successful placement.