mara centurione
operation manager
About
A motivated, resourceful, flexible and dynamic person. I love to interact with others and I can well lead a team. Accuracy, reliability, enthusiasm, professionalism are my main qualities but mostly passionate about my job
italy
milano
hospitality
front office, hotels, hotel management, hospitality industry, hospitality management, rooms division, micros, restaurants, resorts, yield management, customer service, revenue analysis, hospitality, hotel, hotel booking, food and beverage, leisure, pre opening, tourism, event management
Experience
front office manager
hotel palazzina grassi
* ▪ Hotel 5 L – Affiliate to Design Hotels - 26 Rooms – High end Leisure * ▪ Contributed actively in the pre-opening of the hotel * ▪ Responsible for setting operating standard and procedures of the Front Office and the Housekeeping department * ▪ Responsible for the recruiting, training and for the overall operation of the Reception and Housekeeping departments
room division manager acting as operations manager
leonardo hotels
commis de rang
preysing hotel
operation manager
leonardo hotels
reception manager
brown's hotel london raffles international group
* ▪ 118 Bedrooms – 5 Star Deluxe – Corporate and High end Leisure * ▪ Responsible for guest satisfaction and complain handling * ▪ Responsible for Reception and Switchboard operations * ▪ Duty Management and Night Management Shifts
reception supervisor
brown's hotel london raffles international group
Started originally in the 1837 Restaurant at Brown's Hotel as waitress and had the opportunity to grow up moving later to the Front Office department, covering initially the position of Receptionist (1999), Reservation Agent (2000), Reception Shift Leader (2001) ▪ Responsible for Reception cashiering and room allocations ▪ Responsible for Team Training & Development ▪ Assisting the Reception Manager in the daily operation
guest service representative
ca sagredo hotel
* ▪ Hotel 5 L – Member of Small Luxury Hotels * 42 Rooms * High end Leisure * ▪ Welcoming the guests to the hotel and room showing them * ▪ Allocating the VIP amenities and compile the lists for all the departments * ▪ Assisting the guests with all the information about Venice and with all their requirements during their stay in the hotel * ▪ Supporting reception desk with the daily operations
front office manager
una hotels & resorts
▪ Hotel 4 - 122 Rooms (of which 13 apartments) - Corporate ▪ Responsible for the daily operation of the Reception area and in charge of the team training & development ▪ Supervising the Reservation Agent and checking the online distribution ▪ Responsible of the Hotel in the absence of the General Manager ▪ Managing stationary orders, registration of daily staff, supervising the meeting & conference department in the absence of the person in charge of the department
mara centurione's Contact Information
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