maqueita hibbert

* First point of contact to all internal and external guests treating all requests and enquiries with a high level of professionalism * Used Microsoft Outlook to manage the CAO’s schedule and arranged meetings expeditiously based on priority * Edited and prepared correspondences on the CAO’s behalf * Reorganized the offices paper filing system, and created and maintained an electronic filing system leading to increased accountability and functionality in the office * Effectively and efficiently organized meetings by contacting attendees, booking rooms, making parking arrangements, organizing catering and AV support * Researched, compiled and created an office operations procedures manual for the CAO's office to serve as an information source for new employees to the office * Coordinated the hiring process of two work study students which included, application review and selection, scheduling interviews, interview question preparation and serving on interview panel

* Interpreted and explained Victoria College and Faculty of Arts and Science policies and procedures to students * Handled a heavy volume of enquiries at the front desk, over the telephone and by e-mail; answered enquiries and provided information on university policies and procedures * Produced letters of confirmation and verified student’s information * Screened appointment requests and booked appointments as necessary using Microsoft Outlook

* Counseled in-coming students through email and in person about undergraduate degree requirements, and assisted with creating conflict free timetables and enrolling in courses * Addressed a variety of academic concerns of parents and students such as the ability to meet course and program requirements, in a tactful and professional manner * Provided clerical services to the director and full time advisors, with a demonstrated ability to meet deadlines * Accessed electronic data to create files for incoming students, which included their advising documents and confidential transcript information

* Performed reception duties which included professionally and efficiently addressing all phone and in-person enquiries, and distributing messages received by phone and email * Proficiently performed administrative duties such as, typing reports, letters and memos, website updating, faxing, photocopying and related duties, often under tight deadlines

* Promoted various academic programs to potential students, parents and school counselors as a representative for the university at the Ontario Universities’ Fair * Followed up with prospective students who visited the university, sending thank you cards and soliciting feedback on their visit * Opened, sorted and organized mail with confidential documents such as students’ transcripts, reference letters and other required admissions documents

* Review clients’ information and provide counsel on appropriate immigration programs, based on interpretation of relevant legislation and program requirements * Assess individual experience, skills, education and personal situation, and make recommendations based on established program criteria * Prepare submissions to support various client applications, applying case law and substantive research in support of the application * Prepare application forms for various Immigration Applications including Sponsorship, Express Entry, Student Visa’s, Visitor’s Extension, Refugee and H&C