MANYUE LUO

In this role, I coordinate activities for 10 team members. Part my role entails building relationships with clients to deliver optimal service in booking travel, accommodation, and reservations. I also analysed operations to draft and submit monthly reports. I devised strategies to retain VIP customers, trained personnel, and identified opportunities for growth. • I optimised client satisfaction by delivering optimal customer service. • I also enhanced business profitability by streamlining business training processes.

I gained central knowledge in banking operations and transactions in personal banking, loan application processing, and basic finance accounting. I also liaised with clients as first point of contact, reported to business manager, and processed documentation for new accounts. • I streamlined data management alongside Business Manager. • I also achieved optimum customer satisfaction in over five credit card enquiry cards.

I oversaw four hairstylists and one apprentice. I led operations to deliver optimal customer service, drive profits, and secure appointments for new and existing clients. I also conducted basic administration, process salaries, and coordinate staff schedules. I monitored financial progress, analyse variances, and identify areas for improvement and discrepancies. • I initiated seasonal promotional campaigns to augment profit goals. • I boosted customer satisfaction by improving service standards.