Nigel Manuel

• Led a team of 5 direct and 42 indirect reports who handled global transportation operations for a total volume of approx. 75,000 containers (TEU’s) using ocean, road and rail carriers. • Turned around and re-organized the country export division creating a growth-focused team. • Set global and regional best practices for processes in Thailand to improve operation and financial performance. • Led the implementation and change management initiative for the country go-live of a Global Operating System (CargoWise One) for the exports division. • Achieved a consistent 15%+ improvement (YoY - 2018 and 2019) on NPS (Net Promoter Score) for the Ocean Freight division after taking over in 2017. • Led the in-country relationship with the largest global ocean freight customers.

Managed one of the largest Ocean Freight customers globally with a volume of approx 18000 TEU's annually. • Led a team of 2 direct reports and 18 indirect reports • Setup and handled a Control Tower for one of the largest air-freight customers in the South-East Asian region for air-freight and ASEAN cross- border movement. • Took on additional responsibility for setting up, implementing and leading a team to handle the complete Inbound To Manufacturing operation for a top 3 automotive customer with a container volume of approx. 4000 TEUs annually into South America.

• Hired to be the single point of contact for the largest ocean freight (automotive) customer in DGF India for strategic/tactical goals and operations escalations for a volume of approx. 5000 TEU's annually. • Led and handled pricing negotiations for the customer’s go-to-market strategy globally for ocean and air freight movement outbound from India across the globe. • Led tri-partite ocean freight negotiations with top 5-7 global carriers with negotiations at CXO hierarchy. • Managed freight negotiations for North-America, Europe, South-America and Asia door to door movement. • Increased Share of Wallet across all products: Ocean/Air Freight, Customs Brokerage, Transportation and bonded-warehousing in North- America. • Increased (DHL) gross profit through aggressive negotiations with ocean freight carriers while driving savings for the customer in excess of 12% per annum on their annual transportation spend. • Transformed and setup an operating model for the customer, which involved multi-modal transport solutions across North-America (USA and Canada) which led to a positive financial impact (reduced transportation spend) and environment/sustainability front (reduced carbon foot-print), as the mode changed from all-road to rail-road at destination. • Achiever of the year 2013-14. • Program Manager of the year 2013-14.

• Led the service delivery and operations management team handling shipments for Global Retail Customers out of West India with a throughput of 25,000+ TEU’s (approx. 600K CBM/cubic meters) annually. • Handled a team of 34 employees (5 direct reports). • Enabled vendor management, service provider selection, role and process mapping. • Worked on the warehousing and distribution project costing, feasibility analyses, payback period, sub-contracting costs and overall project planning for the first warehousing customer (retail).

● Handled the trade settlements process migration from Bournemouth (United Kingdom) to Mumbai (India).