manuel romero-poggi

* Describe the advantages and disadvantages of different products (LateRooms and competitors) * Use the customer service skills to Inform the customer with precision and clarity * Rapid access to detailed product information, while talking to customers (eg, use of the intranet or website) * Articulate features and benefits of each product * Provide to the hotels the necessary support to manage the system * Identify and act on opportunities to increase sales of products and services, or where appropriate, offer alternatives * Actively listens and repeats the key information while talking with the customer * Update the system information accurately * Try to prevent cancellations where feasible offering alternatives in order to retain the sale * Verify the bookings with the hotel suspended if they honoured

* Assessing the customer to find the right product for his needs * Recommending upgrades or promotions when available * Explaining in detail how the product works and discussing alternatives * Dealing with problems and trying to resolve them on my own if possible * Providing customer service in general for the Spanish market * Achieving targets for own benefit and the company * Dealing with customer enquiries about the availability and cost of vehicles * Taking bookings and explaining the terms of rental or leasing agreements * Completing paperwork with the customer and taking payments

* Allocating incoming payments to correct accounts * Processing payment and allocations in different currencies * Processing payments agencies * Process direct debit for monthly collections * Dealing with any credit control queries * Investigating unidentified bank transactions * Creating invoices, credit notes and journals when necessary * Processing write offs when necessary * Accounts reconciliations (different currencies)