man-sour chekioua

* After dedicating the first 8 years of my carrer to customer success in the tech world (Salesforce, LinkedIn, etc.) from 2008 to 2016, I decided to take a drastically different approach and discover universes so far unknown to me, and yet that always captivated my attention. These two years from 2016 to 2018 were an opportunity to challenge myself and open my mind. I had the privilege to: * Write a Sci-Fi adventure book (not for sale * I give it for free) * Jan. 2016 to Apr. 2016 * Graduate in culinary arts as catering chef and win a national tournament * Jun. 2016 to Jul. 2017 * 'Chef de partie' for one of the most prestigious caterers of the Loire Valley * Aug. 2017 to Aug. 2018 * Take care of my lovely and very lively sons!

Salesforce is the Customer Success platform, and as such, the Success Manager role is one of the keys when it comes to helping customers achieve their business goals through Salesforce. As a trusted advisor for highly-strategic accounts based in Southern Europe, I was responsible for driving customer success and ensuring they maximize value from their investment. Identifying trends in their solution utilization, providing adoption guidance, and developing relationships with key stakeholders and executive sponsors were the foundation of my tenure as Success Manager. Not only I had the pleasure to be the community leader and content crafter (creating & delivering webinars, tip-sheets, videos, etc.) on salesforce French-speaking Success Community groups, but also to be the co-organizer & regular speaker at regular live customer events, which allowed me to be nominated twice for Salesforce “Team Player” quarterly award & Winner of Q1 All CFL EMEA Award.

The Mission Critical Success Plan officially lauched in September 2012 as the best-in-class support plan for Salesforce customers, and I had the privilege to be the first engineer in EMEA dedicated to this program. As the assigned technical analyst of a portfolio of strategic global accounts, my role was to oversee their outstanding technical issues and make sure their business continuity was protected. My day-to-day mission consisted in pro-actively identifying satisfaction gaps and technical challenges, monitoring critical escalations to ensure 100% customer satisfaction, and drive support effort on high-severity issues by coordinating with developer & performance engineers. This experience gave me the opportunity to serve as a subject-matter expert to share best practices across the team through knowledge base articles & training sessions.

* Premier * is a Salesforce Success Plan that provides administration management tasks with configuration services. As an Administration Analyst, my primary goal was to deliver assistance in a timely manner and maintain high customer satisfaction for strategic 'Mega' Premier * customers. As Team Leader, I designed and provided trainings to new Admin hires and acted as a coach & mentor.

Premier Support for salesforce customers is all about fast expert answers. Therefore, as a Premier Support Analyst, my role consisted in delivering accurate technical assistance in a timely manner, both in English and French. Not only the mission was to provide technical assistance, but also to make sure our customers received solutions tailored for their business usage of salesforce. During my tenure as Premier Support Analyst, I had the opportunity to work with international accounts from various industries, and obtain 3 salesforce certifications (ADM201, ADM301, and DEV401) in less than 60 days.

LinkedIn Sales Navigator makes social selling easy with sales tools that focus on helping sales professionals find the right prospects with rich insights to build trusted relationships. As a Sales Product Consultant, my goal was to help our customers get the most out of LinkedIn Sales Navigator and master it to generate value for their business, by providing comprehensive end-user training sessions, field-proven adoption best practices, and change management guidance.